Brian Kinzel Posted November 9, 2012 Share Posted November 9, 2012 My problem: I upgraded to HMT-W4, but easy install will not do its thing. Each time it does not do the update ("Installation Status: Incomplete") because it says that I am missing the BHS Latin Key, which is supposed to be a part of HMT-W4. I am doing this to get ready to update from 9.6.6 to ver. 10. Any ideas? Link to comment Share on other sites More sharing options...
Helen Brown Posted November 9, 2012 Share Posted November 9, 2012 Firstly, you do not need to resolve this before upgrading to 10, the two are unrelated. I just added the Latin Key to the HMT-W4 record so it's a little bonus. I am checking into why it isn't just downloading for you, so do try again a little later. Link to comment Share on other sites More sharing options...
Brian Kinzel Posted November 17, 2012 Author Share Posted November 17, 2012 Thanks, Helen. Support contacted me, called me, and walked me through the fix. Link to comment Share on other sites More sharing options...
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