justin4jesus Posted July 30, 2014 Share Posted July 30, 2014 Windows 8 PC Accordance 10.4.3.2 When I open accordance, I'm presented with a file window asking for the location of the Mounce Greek Dictionary Text. I'm not sure where it is but when I attempt to open the Mounce Greek Dictionary.atool in he tools folder it tells me it's locked. After that I get a blank screen and can't open my workspace. Where is the dictionary and why can't I open my workspace? As it stands now I'm locked out. Link to comment Share on other sites More sharing options...
Daniel Francis Posted July 30, 2014 Share Posted July 30, 2014 Are you saying when you navigate that location menu and select Mounce Greek Dictionary.atool in the tools folder it is telling you it is locked at that point? I apologize for asking for clarification but I am unsure if you are meaning from clicking on it or from navigating to it from the dialogue box. -Dan Link to comment Share on other sites More sharing options...
Helen Brown Posted July 30, 2014 Share Posted July 30, 2014 It sounds as if you need to contact tech support. They can screenshare and figure out what is happening. 1 Link to comment Share on other sites More sharing options...
justin4jesus Posted July 31, 2014 Author Share Posted July 31, 2014 Thank you Helen, I will. @ Dan - yes, that's precisely what's happening. I did notice today, by browsing to the file, that it is also 0mb in size. I think that might be related. Link to comment Share on other sites More sharing options...
Helen Brown Posted July 31, 2014 Share Posted July 31, 2014 OK, that's easy then. Delete it from the Library panel and then reinstall it. 1 Link to comment Share on other sites More sharing options...
justin4jesus Posted August 2, 2014 Author Share Posted August 2, 2014 Are you saying to delete Mounce resource from within Accordance and reinstall? Do I reinstall via the software update? Thanks Link to comment Share on other sites More sharing options...
justin4jesus Posted August 2, 2014 Author Share Posted August 2, 2014 All I have is some basic pull-down menu options since my workspace and resources don't open. Library not available from the app. Forgive my ignorance but how do I delete a resource? Link to comment Share on other sites More sharing options...
justin4jesus Posted August 2, 2014 Author Share Posted August 2, 2014 Thanks Helen, I got it. I created a workspace, remove the resource and used easy install to update. Working perfectly now! 1 Link to comment Share on other sites More sharing options...
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