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Install issue

Install problems

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#1 katebethmiller



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Posted 19 September 2012 - 12:37 PM

I have a macbook 10.6.8 and both times I have tried to download/install it says program cannot be opened. Reason: not recognized.

What do I do?

Kate Miller

#2 Helen Brown

Helen Brown


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Posted 19 September 2012 - 01:10 PM

You have probably not waited until the download is complete. Choose the smaller file and wait until its size is what the website says it should be.
Helen Brown
OakTree Software

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