Accordance Has Stopped Working Altogether

[Enoch]

After my MacBook crashed, Accordance would not work, though I rebooted from scratch twice. I guess I will try downloading the program.

 

Process: acord [320]

Path: /Users/USER/Desktop/Accordance (10.1.5).app/Contents/MacOS/acord

Identifier: com.OakTree.Accordance

Version: ???

Code Type: X86 (Native)

Parent Process: launchd [164]

Responsible: acord [320]

User ID: 501

Date/Time: 2014-01-23 13:07:07.046 -0600

OS Version: Mac OS X 10.9 (13A603)

Report Version: 11

Anonymous UUID: AB77274E-3B4D-6AB4-6A63-0897F3F5E4D8

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)

Exception Codes: 0x0000000000000000, 0x0000000000000000

VM Regions Near 0 (cr2):

--> VM_ALLOCATE 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL

mapped file 0000000000001000-0000000000501000 [ 5120K] r-x/rwx SM=COW /Users/USER/Desktop/Accordance (10.1.5).app/Contents/MacOS/acord

Thread 0 Crashed:

0 dyld 0x8fe21030 _dyld_start + 0

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000000 edx: 0x00000000

edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp: 0xbffffd5c

ss: 0x00000023 efl: 0x00000200 eip: 0x8fe21030 cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x00000000

cr2: 0x00000000

Logical CPU: 0

Error Code: 0x00000000

Trap Number: 0

Binary Images:

0x8fe20000 - 0x8fe52417 dyld (^_[]√êUâÂSWVPãMãU9 t=ã}âŒ]÷É∆¸¡ÓFãGâUâ”1“Ö¿tãâãWɬâWÉ√9Ÿâ–u‰ãEç∞çMâɃ^_[]√UâÂSWVÉÏ,ãuãã~]«¡ˇGÅˇ) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 163

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=280K resident=232K(83%) swapped_out_or_unallocated=48K(17%)

Writable regions: Total=8392K written=0K(0%) resident=12K(0%) swapped_out=0K(0%) unallocated=8380K(100%)

REGION TYPE VIRTUAL

=========== =======

Stack 64.0M

VM_ALLOCATE 12K

VM_ALLOCATE (reserved) 32K reserved VM address space (unallocated)

__DATA 168K

__LINKEDIT 76K

__TEXT 204K

mapped file 269.6M

shared memory 4K

=========== =======

TOTAL 334.1M

TOTAL, minus reserved VM space 334.0M

Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.62f7

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147314431

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147314431

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: TOSHIBA MK2555GSXF, 250.06 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Cinergy HT USB PVR (US)

USB Device: Built-in iSight

USB Device: USB 2.0 Hub [MTT]

USB Device: USB Receiver

USB Device: USB 2.0 Hub

USB Device: GoFlex Desk

USB Device: Wireless Keyboard/Mouse

USB Device: Internal Memory Card Reader

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus:

[Helen Brown]

This kind of issue is much better discussed directly with our tech support department. Downloading the program is unlikely to help, as it is more likely that your preferences or other files are corrupted.

[Enoch]

Tnx, well actually it doth appear that downloading solved the problem completely. I just went to Accordance & downloaded.

 

I thought this was tech support.

[Timothy Jenney]

Hi, Enoch!

 

No, contact tech support directly at (407) 339-0266, M-F from 10 AM-6 PM Eastern. those folks are really good at isolating individual user's problems. They can even screen share (your computer or theirs) to troubleshoot issues together.

 

These forums are more useful for issues that affect a lot of people, as everyone can chime in here, Accordance employees and users alike.

[Enoch]

IMHO:

1) Posting a problem here first (of this nature) is more time efficient since It may require only a brief comment like, "try reinstalling Accortdance."

 

2) The problem may well not be individual only. I doubt that many problems are actually individual only.

 

3) Chiming in is just what I get benefit.

 

4) I understand that tech support may like to brush aside the user and poke around in the computer quickly to get the job done faster. But I don't like to screen share or turn over my computer to someone else who may do what I don't want. Bad things can result from that. Generally I have found that the problem does not require that, and I learn more by discussing and following tech support suggestions in real time. Also I am able to censor the suggestion if it seems a bad idea to me.

 

5) In this case there was no need to screen share or turn over the computer.

 

Thanks for giving me the phone number.

Edited January 27, 2014 by Enoch