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Easy Install not easy "Missing items: BHS Latin Key"


Brian Kinzel

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My problem: I upgraded to HMT-W4, but easy install will not do its thing. Each time it does not do the update ("Installation Status: Incomplete") because it says that I am missing the BHS Latin Key, which is supposed to be a part of HMT-W4.

 

I am doing this to get ready to update from 9.6.6 to ver. 10.

 

Any ideas?

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Firstly, you do not need to resolve this before upgrading to 10, the two are unrelated.

 

I just added the Latin Key to the HMT-W4 record so it's a little bonus. I am checking into why it isn't just downloading for you, so do try again a little later.

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  • 2 weeks later...

Thanks, Helen. Support contacted me, called me, and walked me through the fix.

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