Julie Palmer Posted November 11, 2014 Share Posted November 11, 2014 I am getting a consistent crash on the Installation of Content updates. Download goes fine; consistent crash trying to install the new downloads. Not sure if the "Access violation" message within the below Crash Log implies there is some permission issue, but I have made no other changes to my system. Accordance Crash LogProgram Version: 11.0.1OS Version: 10.9.5Message: Access violationCall trace: $00041FF3 $000D9F5C $004BF907 $0004FF38 $996C0D89 $9951434F $99513668 $99526811 $996BBBE6 $996C0D89 $9951434F $99513668 $99526811 $996C0C2E $9958724C $995ECCF9 $995E2011 Link to comment Share on other sites More sharing options...
Harold Hosch Posted November 11, 2014 Share Posted November 11, 2014 I'm not sure my comment was posted so I will add again. I tried to download and install the Content upgrades, and Accordance crashed. Link to comment Share on other sites More sharing options...
Julia Falling Posted November 11, 2014 Share Posted November 11, 2014 Same here on my MBAir. Works as expected without crash on the Mac mini. Hmm. There must be some sort of download cache that can be cleared? Link to comment Share on other sites More sharing options...
Julie Palmer Posted November 11, 2014 Author Share Posted November 11, 2014 I have re-uploaded the latest update files and re-synced the servers. I removed the downloaded modules from the "failed" Content Update from the temporary folder Library/Caches/TemporaryItems/AccordanceDownloads (I think these are in the same location on a Windows machine). A new Check for Content Update redownloaded the updates and seemed to work just fine. Link to comment Share on other sites More sharing options...
Julia Falling Posted November 11, 2014 Share Posted November 11, 2014 I just rebooted and did the updates without a hitch. Link to comment Share on other sites More sharing options...
Julie Palmer Posted November 11, 2014 Author Share Posted November 11, 2014 Julie--Did you do anything other than re-boot? Link to comment Share on other sites More sharing options...
Julia Falling Posted November 11, 2014 Share Posted November 11, 2014 I quit Accordance first, Julie, then rebooted. You know, there aren't many women on this forum. Odd that there are two Julies. And the name isn't even all that common, at least not where I live. Link to comment Share on other sites More sharing options...
Julie Palmer Posted November 11, 2014 Author Share Posted November 11, 2014 You know, I don't really think about the name Julie being rare until I try to think of other Julies I've met. There have been very few. Nice to "meet" you Link to comment Share on other sites More sharing options...
Julia Falling Posted November 11, 2014 Share Posted November 11, 2014 Yeah. Nice to meet you. Legally, my name is Julia, and some call me by that name, or Miss Julia — after all, we live in the South (& after the eccentric lady in the books). My brother married a Julie, but that is really her given name. Hardly ever see them (sad), so there's little confusion. Link to comment Share on other sites More sharing options...
fmcfee Posted November 11, 2014 Share Posted November 11, 2014 Hi, I have the same problem when trying to do content updates on my Mac...Version 11.01 does work.. I cannot find the directory you specified...I am running Mavericks...I am waiting for tech support for my Windows machine...so I will wait for this too! Frank Link to comment Share on other sites More sharing options...
R Gustason Posted November 11, 2014 Share Posted November 11, 2014 Hi Frank, To find the path on the mac, go to finder, hold down the option key and click go in Finder's menu. While holding down the option key, you should now see the Library. Then just follow the path listed above: Caches/TemporaryItems/AccordanceDownloads Link to comment Share on other sites More sharing options...
fmcfee Posted November 11, 2014 Share Posted November 11, 2014 (edited) Ryan, I have been going to the library...then caches...but no Temporaryitems folder..and thus no AccordanceDownloads folder I just retried the updates and it worked.....I have no idea why....so thanks again for your reply Frank Edited November 11, 2014 by fmcfee Link to comment Share on other sites More sharing options...
Julia Falling Posted November 11, 2014 Share Posted November 11, 2014 Frank – Rebooting alone solved my problem. Link to comment Share on other sites More sharing options...
davidmsmiley Posted November 12, 2014 Share Posted November 12, 2014 Hello, I literally just bought Accordance this weekend, and it installed 10, which worked like a charm. Then I installed 11, and it crashed immediately. It worked for an hour or so last night, but now it's not working this morning. So frustrating! David Link to comment Share on other sites More sharing options...
Helen Brown Posted November 12, 2014 Share Posted November 12, 2014 David: without more information nobody can help you. It's probably best to talk to tech support. It's hard to get through at present as everyone is updating at once, and our resources are limited, but if you leave a message or send an email they will get back to you. Link to comment Share on other sites More sharing options...
rerichmichael@gmail.com Posted November 19, 2015 Share Posted November 19, 2015 I have same problems and need help! I want to update my texts but accordance crash! I don't can find the folders in library. There are nothing. Michael Link to comment Share on other sites More sharing options...
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