Jon Falkenstein Posted November 7, 2014 Share Posted November 7, 2014 I'm on Windows 7 and just downloaded and installed Accordance 11. When I launch it, after a few seconds of it being open, it crashes and just disappears. No error message, nothing. Just disappears after a few seconds. Are others having this problem? Link to comment Share on other sites More sharing options...
Helen Brown Posted November 7, 2014 Share Posted November 7, 2014 Please contact our tech support so they can take a look. Link to comment Share on other sites More sharing options...
Billy32792 Posted November 7, 2014 Share Posted November 7, 2014 Hi Jon, You can call us in support at 407-339-0266, email us at support@accordancebible.com, or Skype us at: oaktreesupport Monday - Friday, 9 a.m. - 6 p.m. Eastern. Our first guess would be that you may have gotten an incomplete executable file and you should get a new one and run it, however, you can download 'Teamviewer' from www.teamviewer.com (it's free and fast) and then leave your computer on with Teamviewer running and send us your Teamviewer user ID and password and one of us can get on your computer and check this out for you if would like. Best wishes, Billy Link to comment Share on other sites More sharing options...
Jon Falkenstein Posted November 7, 2014 Author Share Posted November 7, 2014 Thank you for responding. I will likely call soon if I keep having problems. I saw a similar post in the Bug Swatters forum and it turns out that unlinking from Dropbox and deleting the Accordance dropbox files has made Accordance more stable. However, I have found that Accordance has still quit after several minutes now multiple times (not seconds, so I can at least use it a little). It has crashed when using the research, when I had just finished modifying preferences, and now after I installed module updates. Each time there's no error message, it just closes. Link to comment Share on other sites More sharing options...
lkp54 Posted November 11, 2014 Share Posted November 11, 2014 I have exactly the same problem having just installed! Sorry I should have said Windows 8.1 Link to comment Share on other sites More sharing options...
lkp54 Posted November 11, 2014 Share Posted November 11, 2014 I resolved this by completely uninstalling and deleting all content and starting from scratch downloading all my content and it now works! Link to comment Share on other sites More sharing options...
harmonyinfo Posted November 12, 2014 Share Posted November 12, 2014 I have the same problem. But uninstalling and reinstalling hasn't helped. Is there a fix to the bug or should i just revert to accordance 10 for now until an updated version? Jim Link to comment Share on other sites More sharing options...
Joel Brown Posted November 12, 2014 Share Posted November 12, 2014 Jim, are you running Accordance 11.0 or the recently released 11.0.1? Link to comment Share on other sites More sharing options...
harmonyinfo Posted November 12, 2014 Share Posted November 12, 2014 i'm using 11.0.1 Link to comment Share on other sites More sharing options...
harmonyinfo Posted November 12, 2014 Share Posted November 12, 2014 Just tried again using revo uninstaller, which deletes everything it can find about accordance from disk and registry. then reran installer. It is not crashing now. Link to comment Share on other sites More sharing options...
joburgerkt Posted December 6, 2014 Share Posted December 6, 2014 I have the same problem. I tried it on my PC and on my Notebook. Both with Windows 8.1. Installfile Accordance 11.0.2 (new downloaded before the second trial) There was no Accordance-versions on the computers before installing. Joachim Link to comment Share on other sites More sharing options...
Helen Brown Posted December 6, 2014 Share Posted December 6, 2014 Please be sure NOT to link to Dropbox in the SetUp Assistant, as this causes a crash on some Windows computers. Link to comment Share on other sites More sharing options...
Anthony Sepulveda Posted December 6, 2014 Share Posted December 6, 2014 I guess it would be better to disable this option in Windows during the Setup Assistant, until the bug is fixed (unless it's already fixed for the upcoming version). Link to comment Share on other sites More sharing options...
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