Telemakos Posted April 8, 2014 Share Posted April 8, 2014 I recently upgraded my software to include the Atlas module. However, it is impossible to open it. When I try, it asks me where to find the "Colors" / "Vivid colors" / "Browns" / etc. / file. I have looked for it but it is impossible to locate it. If I open Library/Application support/Accordance/Atlas files, "Altitude data" and "Map data" are there, but the "backgrounds" folder is empty (see the attached file). Can you help me, please? Many thanks. Accordance: version 10.4.1 mac: OS X 10.9.2 Link to comment Share on other sites More sharing options...
Lorinda H. M. Hoover Posted April 8, 2014 Share Posted April 8, 2014 Accordance staff may have other suggestions, but while you wait one thing to try is to remove the various "colors" items from your library pane in Accordance, and then try using Easy Install again. Lorinda 1 Link to comment Share on other sites More sharing options...
Ryan Mudge Posted April 8, 2014 Share Posted April 8, 2014 Hi Federico, One of our tech support reps has just responded to the e-mail you sent us. He has some helpful instructions for you. Ryan 1 Link to comment Share on other sites More sharing options...
Telemakos Posted April 8, 2014 Author Share Posted April 8, 2014 Thank you very much. Your replies are of great help. Thanks a lot! Hi Federico, One of our tech support reps has just responded to the e-mail you sent us. He has some helpful instructions for you. Ryan Accordance staff may have other suggestions, but while you wait one thing to try is to remove the various "colors" items from your library pane in Accordance, and then try using Easy Install again. Lorinda Thank you very much. Your reply is of great help. Thanks a lot! Link to comment Share on other sites More sharing options...
Serpentium Posted July 26, 2014 Share Posted July 26, 2014 Hi Federico, One of our tech support reps has just responded to the e-mail you sent us. He has some helpful instructions for you. Ryan I have the same problem. Can you private email me to? Link to comment Share on other sites More sharing options...
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