johnlee Posted May 21, 2013 Share Posted May 21, 2013 When I use "Easy Install" or "Content Updates", I can login and see the list of downloadable modules. But when I click "download", the download process bar won't begin and after a while, a error of "Internet connection timeout" will pop up. For reference, I have changed my login name previously, but I have already logged out and logged in again with my new login ID in "Easy Install". Thank you! Link to comment Share on other sites More sharing options...
johnlee Posted May 21, 2013 Author Share Posted May 21, 2013 I found that the problem is related to my network. In my office's network, they have updated the firewall setting, and it caused this problem, while I can download these updates in another network. Is there any information I should provide to my network admin to change the firewall's setting? Link to comment Share on other sites More sharing options...
Helen Brown Posted May 21, 2013 Share Posted May 21, 2013 I suspected that it was a firewall issue, but we cannot provide information on getting around it, except to try another location. Link to comment Share on other sites More sharing options...
johnlee Posted May 21, 2013 Author Share Posted May 21, 2013 I see, thank you! Link to comment Share on other sites More sharing options...
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