John L Rutherford Posted April 14, 2009 Share Posted April 14, 2009 I am running Accordance 8.2.2 on a G5 iMac. When I Check for Updates I am presented with a list of downloadable modules beginning with BBE. When I click on BBE (or any other module) and click Download it downloads fine. Then when I click on Install, Accordance shuts down (i.e. crashes). I can't install anything from the list of downloadable modules at this point in time. What do I do? Order the CD? Link to comment Share on other sites More sharing options...
Helen Brown Posted April 14, 2009 Share Posted April 14, 2009 If you have the Primary 8.0 DVD you should only need the Primary 8.1 DVD for scholarly modules. All other updates can be downloaded. We changed the server for these files yesterday, so this may be the source of the problem, and we will look into it. Link to comment Share on other sites More sharing options...
John L Rutherford Posted April 15, 2009 Author Share Posted April 15, 2009 Thanks Helen, Yes, I have the 8.0 DVD. I will try downloading again in a few days time. Link to comment Share on other sites More sharing options...
danzac Posted April 24, 2009 Share Posted April 24, 2009 If you have the Primary 8.0 DVD you should only need the Primary 8.1 DVD for scholarly modules. All other updates can be downloaded. We changed the server for these files yesterday, so this may be the source of the problem, and we will look into it. the update was crashing yesterday, but worked fine for me today Link to comment Share on other sites More sharing options...
John L Rutherford Posted April 30, 2009 Author Share Posted April 30, 2009 I still can't get Accordance to install updates without crashing. Is this a G5 problem as opposed to Intel? Link to comment Share on other sites More sharing options...
Scott Knapp Posted April 30, 2009 Share Posted April 30, 2009 I still can't get Accordance to install updates without crashing. Is this a G5 problem as opposed to Intel? John, What version of Mac OS X are you currently running? Scott. Link to comment Share on other sites More sharing options...
John L Rutherford Posted May 8, 2009 Author Share Posted May 8, 2009 John, What version of Mac OS X are you currently running? Scott. I am running OSX version 10.5.6 Link to comment Share on other sites More sharing options...
Helen Brown Posted May 9, 2009 Share Posted May 9, 2009 Normally both modules and the Accordance installer are downloaded to and unstuffed in ~/Library/Caches/TemporaryItems/AccordanceUpdates/ You can watch that folder and see if the Zip file downloads there, if it unstuffs correctly there, and if you can manually move it and replace the module in the Accordance folder/Modules. There may be something strange in the path name to your Accordance folder. We would like to track down the issue, and the simplest way since you are on 10.5 is to share your screen via iChat. Please send me a private message or email with contact information. Link to comment Share on other sites More sharing options...
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