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Help files won't open on Firefox 33.1 and 34.0.5 (Mavericks 10.9.5)


EricC

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I have my default browser set to Firefox. When I open Accordance and click on Help > Accordance Help, it pastes this URL into Firefox and opens it:

 

file:///Applications/Accordance.app/Contents/Resources/Accordance%20Help/Default.htm

 

However, everything is "frozen" in that tab. Neither "Contents," "Index," nor "Glossary" will allow me to click on them and have anything happen.

 

If I put the same URL into Safari (7.1), everything works as expected.

 

Ideas, anyone? Thank you.

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They work fine for me on 33.1 on Mavericks.

Have you disabled Javascript or anything like that ?

 

Thx

D

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They work fine for me on 33.1 on Mavericks.

Have you disabled Javascript or anything like that ?

 

Thx

D

No, not Javascript (that I know of). But cookies are disabled. If that's it, I'd have thought cookies aren't needed for URLs on one's own machine.

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The problem is cookies. When I allow them for all sites visited, Help works fine. The weird thing is that I tried still keep cookies in check by adding an exception to the rule not to allow them. I tried the following three allowed "sites":

 

Did not work: (1) file:///Applications/Accordance.app/Contents/Resources/Accordance%20Help/Default.htm

Did not work: (2) file:///Applications/Accordance.app
Did not work: (3) file:///Applications
Conclusion: Accordance help requires you to allow cookies in order view it in Firefox.
If anyone knows a way to still restrict cookies, but allow Accordance Help to work, please let me know. Thanks.
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EricC, I'm sorry about your frustrations. We've contacted the maker of the help software (the backbone to our help, in a sense) and this is a known issue they are working on. In the meantime, it seems you must have cookies enabled, but I can promise you we do nothing with those cookies, and you are free to delete them as often as you desire.

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