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crash on update


Charles Grebe

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Hi.

I was applying the standard updates that show up weekly. Everything downloaded fine but it stopped working on installation - the progress bar remained in its looping cycle for a long time. Accordance was unresponsive so I had to force quit (I'm running Accordance 10 on a Windows 7 PC). Upon restarting Accordance is messed up - windows missing, intermittently unresponsive etc. How do I repair this and get back to an original state.

thanks,

Charles

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Hi Charles,

 

Have you already updated to the latest 10.x version of Accordance?

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My version is 10.4.5.

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Charles, you may need to restart the program using the task manager. When doing the updates, sometimes its a bit more successful if you only do 15-20 max at a time. If you shift-click a checkbox, it will deselect or select all of them, which may help when processing them individually.

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Hi Joel. I tried restarting the program (and the computer). Accordance will launch ok but there are blank white spaces where there should be windows and after a couple of minutes of trying to use it it freezes up. I'd like to do a clean reinstall. What's the best way to do that?

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The first thing to try is to uninstall only the program, keeping the modules intact. Accordance asks you about it when you try to uninstall it. You can do a clean reinstall from there. Let's see what happens.

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