EricC Posted December 9, 2014 Share Posted December 9, 2014 I have my default browser set to Firefox. When I open Accordance and click on Help > Accordance Help, it pastes this URL into Firefox and opens it: file:///Applications/Accordance.app/Contents/Resources/Accordance%20Help/Default.htm However, everything is "frozen" in that tab. Neither "Contents," "Index," nor "Glossary" will allow me to click on them and have anything happen. If I put the same URL into Safari (7.1), everything works as expected. Ideas, anyone? Thank you. Link to comment Share on other sites More sharing options...
Λύχνις Δαν Posted December 9, 2014 Share Posted December 9, 2014 They work fine for me on 33.1 on Mavericks. Have you disabled Javascript or anything like that ? Thx D Link to comment Share on other sites More sharing options...
EricC Posted December 9, 2014 Author Share Posted December 9, 2014 They work fine for me on 33.1 on Mavericks. Have you disabled Javascript or anything like that ? Thx D No, not Javascript (that I know of). But cookies are disabled. If that's it, I'd have thought cookies aren't needed for URLs on one's own machine. Link to comment Share on other sites More sharing options...
EricC Posted December 9, 2014 Author Share Posted December 9, 2014 The problem is cookies. When I allow them for all sites visited, Help works fine. The weird thing is that I tried still keep cookies in check by adding an exception to the rule not to allow them. I tried the following three allowed "sites": Did not work: (1) file:///Applications/Accordance.app/Contents/Resources/Accordance%20Help/Default.htm Did not work: (2) file:///Applications/Accordance.app Did not work: (3) file:///Applications Conclusion: Accordance help requires you to allow cookies in order view it in Firefox. If anyone knows a way to still restrict cookies, but allow Accordance Help to work, please let me know. Thanks. Link to comment Share on other sites More sharing options...
Joel Brown Posted December 12, 2014 Share Posted December 12, 2014 EricC, I'm sorry about your frustrations. We've contacted the maker of the help software (the backbone to our help, in a sense) and this is a known issue they are working on. In the meantime, it seems you must have cookies enabled, but I can promise you we do nothing with those cookies, and you are free to delete them as often as you desire. Link to comment Share on other sites More sharing options...
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