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Problems with Module Keyboard Inputs


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#1 ptcsydney

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Posted 05 June 2012 - 02:37 AM

Hi All

Am writing as an IT guy, not as an expert on ancient languages, so I hope you can bear with me.

I work with the Presbyterian Theological Centre in Sydney. One of our staff members recently updated themselves from Accordance 6 to Accordance 9. I'll let him describe the problem so I don't get the terminology wrong...

"About 12 months ago my computer lost effective use of GNT and LXX modules. The Greek appears with wrong keyboard inputs."

Sorry if that isn't much to go off. I don't know enough about the program to add any more, and when I was shown the incorrect Greek, it was all *something* to me.

The computer is running OSX 10.6.8, and all Accordance modules have been updated. All other computers on site work correctly.

Are there any recommended troubleshooting measures other than reinstall the software? Font install / uninstall? Playing with Preference files?

Would appreciate any suggestions!

All the best
Chad

#2 Helen Brown

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Posted 05 June 2012 - 02:40 AM

This kind of problem is best dealt with off forum. Please email your contact information to support (at) accordancebible (dot) com, and I will contact you and try to screenshare to resolve the issues.
Helen Brown
OakTree Software

#3 Ken Simpson

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Posted 05 June 2012 - 05:01 AM

HI Helen and Chad. I am happy to come across to PTC and have a look if it is of any help.

Regards
Ken
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#4 Joe Weaks

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Posted 05 June 2012 - 11:53 PM

Well that's coincidental.

#5 Ken Simpson

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Posted 06 June 2012 - 07:00 AM

Hey Chad, if you want me I am on ken at simpsons dot id dot au

John D, Ian S, Murray S and John McC know me well...

Joe... I think I am having a dull day... I don't get it...

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#6 ptcsydney

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Posted 07 June 2012 - 12:29 AM

Hi All

Thanks for the responses, and thanks Ken for the offer.

I found an Accordance update lurking about that had not been run, and although it all still looks the same to me, for those in the know it fixed the problem.

All the best
Chad

#7 Ken Simpson

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Posted 07 June 2012 - 02:11 AM

Excellent. I am just down the road if you need anything (and I am a recent alumnus!)

Regards
Ken
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