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Unable to install accordance


MrT

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Hi

 

I recently reformatted my PC, and so I have had to reinstall accordance from scratch. After downloading all the modules, the program asks if I want to install them. If I click 'yes', it simply hangs on the installing screen. It goes nowhere.

 

Any thoughts?

 

Thanks

Matt

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Check the permissions on the C\ProgramData\Accordance folder. Please contact tech support for help if needed.

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Thanks Helen.

 

I've had a look at the permissions, and they seem normal. The admin has full control.

 

Any other things that could be going on?

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there are too many variables to make a diagnosis on the forums. Please contact tech support and we can screenshare to take a look.

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  • 2 weeks later...

I'd love to hear any resolution. I'm having the same problem. I bought my Bible Study Package September of last year and I waited until I got a Windows 8.1 laptop before I tried the new Windows program and now I can't get my resources to load in the program. Will call tech support tomorrow.

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There is an update in the works that fixes the install issues, and if you write to support we'll send you a beta to use in the interim. Sorry for the hassles. Windows throws us so many curve balls that it's very hard to stop batting and release a version, when the bug reports keep coming.

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