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10.2.0 Crashing

crash update 10.2.0

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#1 Dieudonne

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Posted 13 July 2013 - 12:26 AM

I updated to Accordance 10.2.0 today and have had close to 20 crashes. Are some of you having the same issue? Please, I'd appreciate any help. 

 

 


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#2 Daniel Semler

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Posted 13 July 2013 - 12:33 AM

I only upgraded this afternoon to 10.2 but its been ok - haven't used it a lot.

 

What kind of things are you doing ? Is there any common operation or module that seems to bring this on ?

 

Thx

D


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Mac : 2009 27" iMac                 Windows : HP 4540s laptop
      Intel Core Duo                          Intel i5 Ivy Bridge
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      Accordance 11.0.1                       Accordance 11.0.1
      OSX 10.9 (Mavericks)                    Win 7 Professional x64 SP1


#3 Jonathan C. Borland

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Posted 13 July 2013 - 07:43 AM

Hello Accordancers!

I've had a number of crashes in Acc 10.2 after trying to open various of my user tools and getting the error message that it's not available to Accordance at this time and then giving me the window to locate the file. Of course locating the user tool doesn't help because after locating it it's not selectable. Then when I select "cancel" Accordance crashes. Perhaps the names of my user tools are too long? I'm not sure. Some open normally and some are "unavailable" and ultimately cause a crash. Can anyone else reproduce this?

Sincerely,

Jonathan C. Borland
OS 10.8.4
Acc 10.2

#4 Dieudonne

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Posted 13 July 2013 - 08:53 AM

I only upgraded this afternoon to 10.2 but its been ok - haven't used it a lot.

 

What kind of things are you doing ? Is there any common operation or module that seems to bring this on ?

 

Thx

D

I am doing mostly Greek and Hebrew searches (BHS, LXX, and GNT-27). I just found out that Accordance even crashes when I am not using it. I was working on my word processor and on turning to Accordance it was gone--This has happen also several times. 


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#5 Joel Brown

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Posted 13 July 2013 - 09:13 AM

It sounds like there is something going funny with your automatic Dropbox sync.  First, try disabling it in Preferences -> Syncing to see if the crashes go away.  If they do, I'd like to work with you a bit to figure out *why* the dropbox is crashing.


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#6 Dieudonne

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Posted 13 July 2013 - 09:22 AM

It sounds like there is something going funny with your automatic Dropbox sync.  First, try disabling it in Preferences -> Syncing to see if the crashes go away.  If they do, I'd like to work with you a bit to figure out *why* the dropbox is crashing.

 

I think it was related to the dropbox. Please Can you help me with it?


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#7 Bob Kuo

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Posted 13 July 2013 - 11:20 AM

I'm seeing this same issue with Accordance 10.2 on Mac OS X 10.8.4.  When I first upgraded I linked my dropbox account and tried to open my user notes locally and Accordance crashed.  I changed dropbox sync options from "automatic" to "manual" and still the same problem.  Finally, I completely unlinked my dropbox account and it still crashed.

 

All I see in Console.App is:

 

Jul 13 11:14:38 icarus com.apple.launchd.peruser.501[245] ([0x0-0x3bb3bb].com.OakTree.Accordance[7096]): Exited with code: 217

 

Is there anything else I can do to help debug?  I can send my user notes file that's causing the crash.



One last thing - I ran the accord executable directly from the command-line and it exited with this:

 

An unhandled exception occurred at $00207B63 :
EAccessViolation : Access violation
  $00207B63
  $002440C3
  $001A16C5
  $00118D08
  $00119947
  $00120FE8
  $00049E75
  $00049E1B
  $00057CCD
  $00059630
  $9746E9BB
  $972F6394
  $972F5780
  $972F55CA
  $97478A34
  $97309F6E
  $972E1851
 
That may not be helpful if it's just the stuff in my memory.


#8 Joel Brown

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Posted 16 July 2013 - 11:14 AM

Anyone getting the Dropbox Sync crash, could you try this for us?  Hold down the Command and Option keys, then start the dropbox sync manually (File -> Sync with Dropbox...).  After Accordance crashes, look in your ~/Documents/Accordance Files folder for a file, 'Debug Information'.  Can you post the contents of the file here?


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#9 Dieudonne

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Posted 16 July 2013 - 12:35 PM

Version 10.2.0   7/16/2013  12:33 PM
 
 
 
 
Version 10.2.0   7/16/2013  12:33 PM
 
 
Begin Dropbox Sync
 
Getting currently installed content for Dropbox Sync
 
Found user notes: 
 
     1  Sample notes
 
     2  My Bible Study Notes
 
 
 
Getting currently installed content for Dropbox Sync
 
Found user tools: 
 
     1  Bird’s Eye Workbook
 
     2  Themelios 
 
     3  ThePursuitOfGod_A.W.1.Tozer
 
     4  Quran - Eng. - Pickthall's Tr.
 
     5  Letters of John Newton
 
     6  Metrical Psalter Preface etc
 
     7  Accordance Search Helps
 
     8  Themelios
 
 
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.StatusMessage</key>
<string>Comparing...</string>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.NumTasks</key>
<integer>2</integer>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.CurrentTask</key>
<integer>2</integer>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.StatusMessage</key>
<string>2 tasks remaining...</string>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>
<real>16.081262588500977</real>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>
<real>32.883468627929688</real>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>
<real>49.685676574707031</real>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>
<real>66.487884521484375</real>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.CurrentTaskPercentage</key>
<real>83.290084838867188</real>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
Adding new user tools file: Themelios (1)
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.CurrentTask</key>
<integer>1</integer>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
knDropboxSyncUpdateStatus
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com...rtyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>com.oaktree.DropboxSync.StatusMessage</key>
<string>Final task...</string>
<key>sync.dropbox.progressDoc TDocument</key>
<data>
IIDSDg==
</data>
</dict>
</plist>
 
Removing user tools file: Themelios 

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#10 Mike Garrity

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Posted 16 July 2013 - 12:51 PM

Dieud,

 

Interesting that you have two User Tool files named "Themelios" and it appears that Accordance crashes after it tries to remove it.

 

Can you try to delete both versions from the Library and re-add the Themelios in your ~/Documents/Accordance Files/User Tools folder?

 

 

Mike



#11 Dieudonne

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Posted 16 July 2013 - 02:34 PM

I am thankful for your suggestion. I did that but nothing has changed. 


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#12 Joel Brown

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Posted 16 July 2013 - 02:54 PM

I believe we've found the problem.  I'll be e-mailing a link soon to an advance copy of 10.2.1 to see if this resolves the issue.  Thanks for your report!


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#13 Dieudonne

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Posted 16 July 2013 - 03:03 PM

Great! So thankful for all your labors!


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#14 Bob Kuo

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Posted 16 July 2013 - 09:04 PM

Joel - could I get a copy as well to see if it fixes my problem?  I'm having similar trouble and have two user notes that have identical names.



#15 Mac72583

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Posted 17 July 2013 - 04:53 PM

Hi Joel. I've been having a similar issue with 10.2.0 crashing pretty consistently since I linked it to my dropbox. If you could send me that link as well, I would greatly appreciate it.



#16 Helen Brown

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Posted 18 July 2013 - 05:42 AM

Here is the link, it will update to the release version when it is released.

 

http://accordancefil...nce10.2.1a1.zip


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#17 Bob Kuo

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Posted 18 July 2013 - 07:17 AM

I was still seeing the same error (Accordance crashing upon opening two of my user tools) even with the updated versions.  I created a new user tool and merged my existing ones into it (as suggested at http://www.accordanc...?showtopic=9657) and it fixed the problem!  So I guess somehow my user tools go corrupted.  I'm almost certain it was the 10.2 update.  Was this just a one-off problem?  Or if I enable dropbox syncing again will my user tools be corrupted again?

 

Thanks,

 

b



#18 kaderan

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Posted 22 July 2013 - 10:35 AM

Hello friends,
 
I am new to the world of Accordance. I just purchased the program (10.2) and the original languages collection. I note this only to say that I have a completely fresh install… my database of modules is an unmodified version of what one gets from the complete download of the package (no additions, reorganizations or upgrades). Nor have I made, as of yet, any user customization, notes or tools at all… I'm a total newbie working off the program defaults at the moment. (Note that I have linked to dropbox).
 
Unfortunately, 10.2 crashes on me all the time, although my issues seem different then the ones noted in this thread.  The following sequence produces an unexpected quit of the program without fail:
 
1. Open a text in a pane or tab
2. Enter "Reading Mode" (text now fills the screen)
3. Attempt to scroll --> program immediately shuts down.
 
Note that I am working on new Macbook air (started from scratch, no Migration from previous computer) so things are about as squeaky clean as I know how to make them from the system side as well.
 
Is this a known bug, or can anyone offer any suggestions of what may have gone wrong?
 
Many thanks for any feedback,
 
Sam H.


#19 Steve King

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Posted 22 July 2013 - 03:34 PM

Hi Sam,

 

Welcome to Accordance. 

 

This is a known bug and will be fixed in 10.2.1

 

See the following topic http://www.accordanc...showtopic=10275

 

I would imagine it will be pretty soon when this gets released. 


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Mac 10.9.5 (Mavericks), mid-2010 Macbook Pro, 4Gb RAM

IOS 8 (iPad 2 and iPhone 5)


#20 kaderan

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Posted 23 July 2013 - 11:33 AM

Thanks! I appreciate the response.







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