User Tool Update Hangs
Posted 24 August 2006 - 10:15 AM
On Tuesday, Accordance started hanging up every time I try to update a particular User Tool. I had added maybe a dozen lines of text; no Scripture links and everything was in English. After the first or second hang, when I pulled the User tool up, the text was there, although the last line or two was right justified instead of left justified. Today the new text I added was lost when the program hung up.
When I click "update" in the edit window, I get the standard little box telling me that it is updating, and the aqua status bar, but the bar quickly stops moving and I get the spinning beach ball. Checking either the Accordance icon in the dock or the Activity Monitor tells me that Accordance is not responding. The Activity monitor also indicates that Accordance is using between 83 and 90% of the CPU capacity during a hang.
Other User Tools updated without a problem.
The problematic User Tool is titled "Year B Notes." I remembered that I had seen files in the ~/Documents/Accordance/User Tools files named ".Year B Notes" "..Year B Notes" and so on. When I looked back, I found other files starting with one or more periods and followed by the names of other user tools. Presumably these are created during the updating process? I noticed that at the top of the list there were files whose names were composed of all periods, because there was no more room for the letters of the file name. When I removed all the files whose name started with one or more periods, I was able to update my User Tool without a hitch. A quick check of the folder in question shows that there is now a new file there titled "..Year B Notes"
Other than clearing out the ".." files periodically, is there a fix for this issue?
Also, is it safe for me to throw out the ".." files I removed from my Accordance folder?
Posted 24 August 2006 - 11:27 AM
It is certainly safe to manually delete them (except during an update). We will look into a method of automatically removing them if they do happen to be left in the folder.
Posted 24 August 2006 - 12:57 PM
Posted 05 December 2006 - 12:51 PM
The user tool in question is one that I created only a couple of weeks ago, and have been updating very frequently. I know for a fact that I have not had any Accordance crashes since I created the tool--until I had to force quit today. My guess is that the bug has never disappeared, but that I hadn't updated a user tool frequently enough to get to a file name of all periods until today.
I'm running Accordance 7.1 on an iBook G4, system 10.4.8. (I have Norton Antivirus running--could that be related?)
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