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Accordance can't open after using OS X10.9 for a while


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#1 mutien

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Posted 24 October 2013 - 12:46 AM

Just after I upgrade my mbp to 10.9, when my accordance crashed due to some reasons I couldn't remember, it can't not open again. No matter I reinstall 10.3.1 or restart my mbp, it just doesn't work.

Could someone give me a hand?

 

best,

 

mutien

 

ps: The screen information I attached at Thumbnail

Attached Files


Edited by mutien, 24 October 2013 - 12:48 AM.


#2 Helen Brown

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Posted 24 October 2013 - 05:52 AM

Your highlight file got corrupted. It seems to be a frequent problem, but easy to solve. Remove it from your Documents: Accordance files: Highlights.

 

No connection with Mavericks.


Helen Brown
OakTree Software

#3 mutien

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Posted 24 October 2013 - 10:10 AM

Helen, 

 

Thank you so much!!!! Maybe that's why I lost my defined highlights files. Would it be possible to find them back?

It's so nice to see Accordance show up again! I can't live without it!  :)

 

best,

 

mutien



#4 Helen Brown

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Posted 24 October 2013 - 03:12 PM

Do you have a backup of the original file on Time machine or anywhere else?


Helen Brown
OakTree Software

#5 mutien

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Posted 24 October 2013 - 09:05 PM

Unfortunately no... :(

I'll be more care about the backup works next time. 



#6 Helen Brown

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Posted 25 October 2013 - 05:27 AM

If you used DropBox syncing, there should be archived copies there.

 

You can email the file to me, but I make no promise that we can recover it, sorry!


Helen Brown
OakTree Software

#7 mutien

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Posted 25 October 2013 - 10:34 AM

Thanks Helen, 

 

Unfortunately, when the time I was deleting my highlight files, my personal defined highlights had gone already. Maybe it was because I tried to reinstall Accordance to save the problem which you helped me to solve later. Therefore, I can only find the basic highlights files in my dropbox currently. I think I will build up my personal highlight files again and do some revise. Thanks again.






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