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BUG 10.3.2 - Accordance Hangs Then Crashes After Clicking and Dragging Down to Select Text


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#1 Matt Fredenburg

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Posted 08 November 2013 - 02:00 PM

Starting state:

Attached File  Selecting Text Crash 00.png   287.12KB   0 downloads

 

 

I clicked next to the 'A' of "1. As for the truth..." and dragged downwards. This screenshot shows where I had dragged to when Accordance stopped responding and then ultimately crashed:

Attached File  Selecting Text Crash 01.png   511.5KB   0 downloads

 

 

I verified that if I click at the same starting point, then drag the cursor box down and then shift-click, I am able to select the same amount of text (and in fact, more text) and copy it successfully, so this has something to do with the click/drag operation.

 

Matt


Specs:
  • Windows 7 SP1 x64
  • Accordance 10.3.4.2
  • Quad Xeon 2.83 GHz x2
  • 16 GB RAM
  • Nvidia 580 GTX 2GB VRAM

#2 Steven van der Hoeven

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Posted 08 November 2013 - 03:49 PM

Crashed multiple times today on selecting text.



#3 Orly Margolis

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Posted 10 November 2013 - 09:18 AM

This problem should be fixed in 10.3.2


--Orly


#4 Matt Fredenburg

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Posted 10 November 2013 - 11:39 AM

This problem should be fixed in 10.3.2

Hi Orly, did you mean to say 10.3.3?

 

Thanks,

 

Matt


Specs:
  • Windows 7 SP1 x64
  • Accordance 10.3.4.2
  • Quad Xeon 2.83 GHz x2
  • 16 GB RAM
  • Nvidia 580 GTX 2GB VRAM

#5 Matt Fredenburg

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Posted 04 December 2013 - 08:05 PM

This bug still exists in 10.3.3. One thing seems different in that Accordance doesn't hang prior to crashing, but simply vanishes now once I have scroll-selected 'too much' whereas in 10.3.2 it would hang for a bit prior to disappearing.

 

Matt


Specs:
  • Windows 7 SP1 x64
  • Accordance 10.3.4.2
  • Quad Xeon 2.83 GHz x2
  • 16 GB RAM
  • Nvidia 580 GTX 2GB VRAM

#6 apohlman

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Posted 30 January 2014 - 09:15 PM

I've been having many of the same text selecting causing crashing issues from 10.3.1 all the way to the current update.  I was told by tech support that the phenomenon is not being produced by other users so there is nothing they can do to help me.  It hangs and/or crashes nearly every time I select text, forcing me to restart the program every 5 minutes.  

 

I'm getting desperate for a fix as I've spent a lot of money and have a lot of research to do with a system I spend more time restarting than researching.



#7 Joel Brown

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Posted 30 January 2014 - 10:00 PM

We are very sorry about your problems, and we are currently revamping how dragging to select works. In the meantime, if you click and then shift-click, you should be able to reliably make selections.
Joel Brown

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#8 Matt Fredenburg

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Posted 31 January 2014 - 12:42 AM

We are very sorry about your problems, and we are currently revamping how dragging to select works. In the meantime, if you click and then shift-click, you should be able to reliably make selections.

 

Thanks Joel.

 

Matt


Specs:
  • Windows 7 SP1 x64
  • Accordance 10.3.4.2
  • Quad Xeon 2.83 GHz x2
  • 16 GB RAM
  • Nvidia 580 GTX 2GB VRAM

#9 apohlman

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Posted 31 January 2014 - 11:11 AM

We are very sorry about your problems, and we are currently revamping how dragging to select works. In the meantime, if you click and then shift-click, you should be able to reliably make selections.

Thanks Joel.  Looking forward to the update making my research less stressful.

 

Do you know if highlighting is tied into selecting text?  Often times when I am finally successful in selecting text, choosing a highlight for it crashes the program instantly.



#10 KenM

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Posted 31 January 2014 - 04:36 PM

I have the same problem with highlighting.  The program crashes instantly about 50% of the time when a try to highlight text.



#11 thurow37

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Posted 17 February 2014 - 01:47 PM

Thanks Joel.  Looking forward to the update making my research less stressful.

 

Do you know if highlighting is tied into selecting text?  Often times when I am finally successful in selecting text, choosing a highlight for it crashes the program instantly.

 

I am having the exact same issue as you all (in regards to the highlighting).  Can get frustrating (practicing that patience and other virtues and fruits of the SPIRIT, for sure).

 

I'm on version 10.3.4.3. Are you still having the issue now?






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