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Accordance Trying to Recover Last Saved Session, But Crashes


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#1 JoshPannell

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Posted 20 November 2013 - 02:55 PM

Accordance crashed on me. Whenever I try to open it Accordance crashes again. I have uninstalled and reinstalled Accordance and it is still not working.

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#2 Joe Weaks

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Posted 20 November 2013 - 03:06 PM

Josh,

 

Ick.  Are you a new user/installer?   Or do you mean, "It worked great yesterday and the last 5 months, but suddenly it now won't work"?

Or have you just upgraded something?

What is your system configuration?

 

A good thing to try is to trash your accordance preferences. Let me know if you need help with that.


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#3 JoshPannell

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Posted 20 November 2013 - 03:21 PM

I've been using Accordance for years. I have not updated recently.

 

What do you mean by "trash your accordance preferences"?


Edited by JoshPannell, 20 November 2013 - 03:21 PM.


#4 Joe Weaks

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Posted 20 November 2013 - 04:01 PM

Figuring out what's wrong is harder if you don't have something that triggered it, like I just updated to Mavericks or I just installed this utility, etc.

 

Have you restarted? sorry but, gotta ask. If a reboot doesn't fix, then I'd remove the preference files.

  1. Quit Accordance
  2. Open your Library Folder. To do so, go to the Finder, and then hold down the option key while you select menu item: Go/Library
  3. Open the folder /Preferences
  4. Drag to the desktop the folder /Accordance Preferences    (make sure it removed the folder from the Preferences folder, not just copying it)
  5. Also drag to the desktop the 2-4 pref files with names that start with com.OakTree
  6. Restart Accordance, which will recreate fresh preference files
  7. Report back if that helped

Edited by Joe Weaks, 20 November 2013 - 04:03 PM.

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#5 JoshPannell

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Posted 20 November 2013 - 05:51 PM

Went through this process, it is still crashing at startup with the same crash report being displayed.



#6 Joe Weaks

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Posted 20 November 2013 - 09:07 PM

Well, Josh, the next step will have been to reinstall which you said you've done.

So, I'm guessing the next step is to try to open it and get the crash, then open the application called Console, and see if there are any messages including a crash log and paste it here.

Josh, normally and OakTree staff would have already contacted you, but this is their busiest week of the year with the big professional conferences. I and other users always try and pitch in this week, but ain't perfect.


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#7 Daniel Semler

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Posted 20 November 2013 - 10:44 PM

Have you tried moving the highlights file out of the way. It seems a bit prone to corruption preventing startup at times at least from what I've read.

 

BTW, you would naturally want to back it up first. It contains all your highlights. If moving it out of the way and then starting works then you'll want to restore a backup of it.

 

Thx

D


Edited by Daniel Semler, 20 November 2013 - 11:31 PM.

Accordance Configurations :

 

Mac : 2009 27" iMac                 Windows : HP 4540s laptop

      Intel Core Duo                          Intel i5 Ivy Bridge

      12GB RAM                                8GB RAM

      Accordance 10.4.3.2                     Accordance 10.4.3.2 and Aleph 10.4.3.2

      OSX 10.9 (Mavericks)                    Win 7 Professional x64 SP1


#8 Steve Carruth

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Posted 20 November 2013 - 10:45 PM

Josh... try calling tech support at 407-339-0266 during office hours (9:00 AM - 6:00 PM)  Eastern Time Monday - Friday

 
If all the lines are busy... be sure and leave your name & phone number... your time zone...  and a brief description of the help you need.
 
They can also be reached at: support@accordancebible.com


#9 Steve King

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Posted 21 November 2013 - 10:33 AM

I have had this happen in the past and just went to an earlier saved session. That seemed to do the trick.




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