Jump to content


Photo

Accordance crashes after copy command

program not responding crash in Windows 8

  • Please log in to reply
4 replies to this topic

#1 Michel Gilbert

Michel Gilbert

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Monet
  • Interests:old houses, antiques, gardens, fresh food, good coffee, live music
  • Accordance Version:11.x

Posted 28 November 2013 - 01:07 PM

Hello,

 

I have Accordance 10.3.2 on Windows 8.1, on a brand new (three months old) computer with the latest Intel Core i7 processor.

 

I have no problems with any other programs, from Microsoft Office Pro, Adobe Creative Suite, Logos 5, Dead Sea Scrolls Electronic Edition, and a host of others.

 

Every time I use Accordance and highlight text in the Jenni-Westermann Lexicon, right click and press copy, Accordance crashes - the program does not respond, and I have to go to the Task Manager to End Task.  Sometimes it crashes when I highlight only.

 

When I restart my computer and open Accordance to the previous session, it simply doesn't work. My Library pane is narrow and I can't drag the border to enlarge it, either I can't enter a new Hebrew Construct window or if it loads in the Workspace it doesn't work, and the Instant Details box does not work for BHS.

 

I have already uninstalled and reinstalled for a previous issue. I have to restart my computer and not open Accordance to the previous session for it to work.

 

Is this another bug?

 

 

Michel


Accordance 11.0.2 for Windows 8.1 Pro

Dell Inspiron 17r-5721 with Intel Core i7 3537U CPU, x64


#2 Michel Gilbert

Michel Gilbert

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Monet
  • Interests:old houses, antiques, gardens, fresh food, good coffee, live music
  • Accordance Version:11.x

Posted 28 November 2013 - 01:24 PM

I should also mention that after deleting and reinstalling Jenni-Westermann, I was scrolling down towards the entry I wanted to copy something from, and Accordance crashed again.

 

Michel


Accordance 11.0.2 for Windows 8.1 Pro

Dell Inspiron 17r-5721 with Intel Core i7 3537U CPU, x64


#3 Michel Gilbert

Michel Gilbert

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Monet
  • Interests:old houses, antiques, gardens, fresh food, good coffee, live music
  • Accordance Version:11.x

Posted 28 November 2013 - 08:06 PM

Update:

 

My problem seems to be solved for now.

 

I uninstalled Accordance completely. Then I deleted the remaining Accordance entries in the registry. I restarted my computer and re-installed 10.3.2.

 

I am able to scroll and copy and paste in Jenni-Westermann now, even with HMT-W4 and the Hebrew Construct window open.

 

My problems this morning began after copying and pasting Unicode texts from Microsoft Word into quite a few User Notes. I will keep you posted if they occur again.

 

Michel


Accordance 11.0.2 for Windows 8.1 Pro

Dell Inspiron 17r-5721 with Intel Core i7 3537U CPU, x64


#4 Michel Gilbert

Michel Gilbert

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Monet
  • Interests:old houses, antiques, gardens, fresh food, good coffee, live music
  • Accordance Version:11.x

Posted 29 November 2013 - 01:26 PM

I had more trouble this morning.

 

I was dragging my preferred modules to the top of the Texts and Tools lists in Library pane, and Accordance crashed just about every time. I had to use the Task Manager to End Task over and over.

 

I have spent more time dealing with problems in Accordance than actually using it. After the problems I had with a missing module, I uninstalled 10.3.1 and the Demo version, and the registry entries (they do not all disappear after a complete uninstall) and reinstalled it. Since I got 10.3.2 I have uninstalled it and the registry entries, reinstalled it, and I am having problems every time I use it.

 

There seems to be a problem with dragging, scrolling, highlighting, and highlighting larger sections of texts and/or trying to copy them.

 

By the way, I dragged the CDCH to the top of my Hebrew Tools, and now it doesn't appear in the ID Window. It was working before my fresh install of 10.3.2. I don't remember doing anything last time except dragging it to the top of the list.

 

I have Windows 8.1 Pro, on a Dell Inspiron 17r-5721 Laptop with an Intel Core i7 3537U CPU and a 64 Bit Operating System, x64- based processor. I bought the Original Languages Collection with Syntax Add-On Modules to HMT-W4 and GNT28-T. I am a very experienced computer user (got my first IBM compatible 8086 in 1988), and this appears to be a software issue. Accordance is the only program that has crashed on this computer.

 

 

Michel


Accordance 11.0.2 for Windows 8.1 Pro

Dell Inspiron 17r-5721 with Intel Core i7 3537U CPU, x64


#5 Michel Gilbert

Michel Gilbert

    Silver

  • Active Members
  • PipPipPip
  • 116 posts
  • Gender:Male
  • Location:Monet
  • Interests:old houses, antiques, gardens, fresh food, good coffee, live music
  • Accordance Version:11.x

Posted 29 November 2013 - 02:49 PM

Here is another example of a seeming endless parade of problems.

 

I had HMT-W4 and the Jenni-Westermann lexicon open. I pressed the Help icon and Notepad opens with a program file of some sort, beginning with

 

<!DOCTYPE html>

<html xmlns:MadCap="http://www.madcapsof...emas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false" data-mc-medium="non-print" data-mc-toc-path="Digging Deeper|Study Aids: Tools and Parallels|Using Tools|The Tools Tab" data-mc-ignored-words="Podcasts;http;www;accordancebible">

    <!-- saved from url=(0014)about:internet -->

    <head>

        <meta charset="utf-8" />

        <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><title>The Tools Tab</title>

 

            etc., etc.

 

Also, the top of the Accordance window has disappeared and I can't get it back. I have to close the program with a right click and Close Window on my Windows taskbar.

 

There seems to be a problem in the User Interface itself.

 

 

Michel


Accordance 11.0.2 for Windows 8.1 Pro

Dell Inspiron 17r-5721 with Intel Core i7 3537U CPU, x64





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users