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Crash when checking for content updates


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#1 R. Mansfield

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Posted 16 January 2014 - 03:29 PM

I wonder if this happens to anyone else? When I go to check for content updates in Accordance for iOS 1.7, the app crashes. It does not do this if I merely run Easy Install. I've restarted the iPad, but the issue persists. I've got my iPad Air set to automatically send crash reports, so there should be a few of them sent by now.

 

I'm running iOS 7.04.


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#2 Julie Falling

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Posted 16 January 2014 - 06:18 PM

Rick – I usually install the updates by syncing with my Mac, but I have just given it a try through iOS directly.  I asked Accordance to check for updates.  I got a long list (there have been a bunch in the last few days!).  I told Accordance to download them.  They were all downloaded  – more than a full page in landscape mode – in about 5 minutes without a hitch.

 

Also running iOS 7.04.

 

When was the last time you rebooted your iPad?

 

P.S.  It would sure be nice to have a progress bar during the download process!


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#3 R. Mansfield

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Posted 17 January 2014 - 03:36 PM

When was the last time you rebooted your iPad?

 

I did it when I was trying to figure out what was going on with the update. It didn't help.


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#4 Scott Knapp

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Posted 17 January 2014 - 05:03 PM

Rick,

There is a switch in the Accordance section of the iOS Settings app to clear our internal downloads cache on the next app restart. I would quit our app completely, turn this switch on, and then restart the app. If this fails to fix the issue then I wonder if we have done a module update that is not compatible with the iOS app and this might be causing the crash.

#5 R. Mansfield

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Posted 17 January 2014 - 05:29 PM

Scott, it still crashes even after clearing the download cache.


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