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Accordance Has Stopped Working Altogether


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#1 Enoch

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Posted 23 January 2014 - 02:17 PM

After my MacBook crashed, Accordance would not work, though I rebooted from scratch twice.  I guess I will try downloading the program.

 

Process:         acord [320]
Path:            /Users/USER/Desktop/Accordance (10.1.5).app/Contents/MacOS/acord
Identifier:      com.OakTree.Accordance
Version:         ???
Code Type:       X86 (Native)
Parent Process:  launchd [164]
Responsible:     acord [320]
User ID:         501
 
Date/Time:       2014-01-23 13:07:07.046 -0600
OS Version:      Mac OS X 10.9 (13A603)
Report Version:  11
Anonymous UUID:  AB77274E-3B4D-6AB4-6A63-0897F3F5E4D8
 
 
Crashed Thread:  0
 
Exception Type:  EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
 
VM Regions Near 0 (cr2):
--> VM_ALLOCATE            0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  
    mapped file            0000000000001000-0000000000501000 [ 5120K] r-x/rwx SM=COW  /Users/USER/Desktop/Accordance (10.1.5).app/Contents/MacOS/acord
 
Thread 0 Crashed:
0   dyld                           0x8fe21030 _dyld_start + 0
 
Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x00000000  ecx: 0x00000000  edx: 0x00000000
  edi: 0x00000000  esi: 0x00000000  ebp: 0x00000000  esp: 0xbffffd5c
   ss: 0x00000023  efl: 0x00000200  eip: 0x8fe21030   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x00000000
  cr2: 0x00000000
  
Logical CPU:     0
Error Code:      0x00000000
Trap Number:     0
 
 
Binary Images:
0x8fe20000 - 0x8fe52417  dyld (^_[]√êUâÂSWVPãMãU9 t=ã}âŒ]÷É∆¸¡ÓFãGâUâ”1“Ö¿tãâãWɬâWÉ√9Ÿâ–u‰ãEç∞çMâɃ^_[]√UâÂSWVÉÏ,ãuãã~]«¡ˇGÅˇ) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 163
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=280K resident=232K(83%) swapped_out_or_unallocated=48K(17%)
Writable regions: Total=8392K written=0K(0%) resident=12K(0%) swapped_out=0K(0%) unallocated=8380K(100%)
 
REGION TYPE                      VIRTUAL
===========                      =======
Stack                              64.0M
VM_ALLOCATE                          12K
VM_ALLOCATE (reserved)               32K        reserved VM address space (unallocated)
__DATA                              168K
__LINKEDIT                           76K
__TEXT                              204K
mapped file                       269.6M
shared memory                         4K
===========                      =======
TOTAL                             334.1M
TOTAL, minus reserved VM space    334.0M
 
 
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147314431
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147314431
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: TOSHIBA MK2555GSXF, 250.06 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Cinergy HT USB PVR (US)
USB Device: Built-in iSight
USB Device: USB 2.0 Hub [MTT]
USB Device: USB Receiver
USB Device: USB 2.0 Hub
USB Device: GoFlex Desk
USB Device: Wireless Keyboard/Mouse
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: 
 


#2 Helen Brown

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Posted 23 January 2014 - 02:44 PM

This kind of issue is much better discussed directly with our tech support department. Downloading the program is unlikely to help, as it is more likely that your preferences or other files are corrupted.


Helen Brown
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#3 Enoch

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Posted 24 January 2014 - 01:23 PM

Tnx, well actually it doth appear that downloading solved the problem completely.  I just went to Accordance & downloaded.

 

I thought this was tech support.



#4 Timothy Jenney

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Posted 24 January 2014 - 03:16 PM

Hi, Enoch!

 

No, contact tech support directly at (407) 339-0266, M-F from 10 AM-6 PM Eastern. those folks are really good at isolating individual user's problems. They can even screen share (your computer or theirs) to troubleshoot issues together.

 

These forums are more useful for issues that affect a lot of people, as everyone can chime in here, Accordance employees and users alike.


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#5 Enoch

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Posted 27 January 2014 - 01:16 PM

IMHO:

1) Posting a problem here first (of this nature) is more time efficient since It may require only a brief comment like, "try reinstalling Accortdance."

 

2) The problem may well not be individual only.  I doubt that many problems are actually individual only.

 

3) Chiming in is just what I get benefit.

 

4)  I understand that tech support may like to brush aside the user and poke around in the computer quickly to get the job done faster.  But I don't like to screen share or turn over my computer to someone else who may do what I don't want.  Bad things can result from that.  Generally I have found that the problem does not require that, and I learn more by discussing and following tech support suggestions in real time. Also I am able to censor the suggestion if it seems a bad idea to me.

 

5) In this case there was no need to screen share or turn over the computer.

 

Thanks for giving me the phone number.


Edited by Enoch, 27 January 2014 - 01:17 PM.





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