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Fresh Update to Mavericks & Accordance

Update Mavericks Accordance 10 Start up

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#1 Tim Etherington

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Posted 01 March 2014 - 06:36 PM

I just updated my iMac (3.06 GHz Cord 2 Duo, 12 GB RAM) to Mavericks. I then purchased the Accordance 10 Starter Collection and downloaded it.

 

I dragged the application to the Applications folder but when I try to run it, it bounces a few times then stops. The program won't run.

 

Here's the thing. The old version of Accordance I had was 7. I was excited to read on the Stater Collection page "Owners of Accordance 9 and earlier can upgrade to Accordance 10 by purchasing this Starter Collection. You will still have access to all your current Accordance modules." I'm pastoring a small church and didn't want to have to pay for all my modules.

 

I dragged the application to the trash and downloaded it again from the link in the email I was sent. Same thing. I can't get it to run. I checked for previous sessions and temporary sessions in the Accordance Preferences fold and there were none. However, that folder wasn't in the Library, I found it in an Accordance folder in my root directory??

 

It sure looks like the pervious install was incorrect and I'm really hoping for an easy fix. 

 

help


Trinity Community Church

Lancaster, CA

http://www.TrinityChurchLancaster.org


#2 Dieudonne

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Posted 01 March 2014 - 07:16 PM

Try installing this http://www.accordanc...nce-Installers/ and see if it makes any difference. Install it and enter your account information and it should load all your resources on Easy Install. 


I am hoping that this works for you


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#3 Tim Etherington

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Posted 01 March 2014 - 07:36 PM

Thanks Dieudonne, but that's what I did the second time and it didn't help.


Trinity Community Church

Lancaster, CA

http://www.TrinityChurchLancaster.org


#4 Helen Brown

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Posted 02 March 2014 - 03:13 AM

Tim: you need to contact tech support for help. Yes, you can upgrade from 7 to 8 to 9 and then to 10, but it's complicated and we often recommend a fresh install. We give you access to all your old modules (as long as they are current , i.e. don't need a paid upgrade) through Easy Install.

 

The problem with buying in the AppStore (apart from our difficulty in keeping that version up to date) is that Apple requires that we "sandbox" all the files, so that they are basically accessible only to Accordance but not to the user. It ends up being a totally separate installation.

 

You may have a failed upgrade or any one of a number of problems on your Mac. Our tech support will sort it all our for you, preferably with a screenshare session.


Helen Brown
OakTree Software

#5 Tim Etherington

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Posted 03 March 2014 - 04:26 PM

Thank again Helen. I had a feeling that was going to be the answer but held out hope for an easy fix. :) I'm calling in just a few minutes.


Trinity Community Church

Lancaster, CA

http://www.TrinityChurchLancaster.org


#6 Tim Etherington

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Posted 03 March 2014 - 05:07 PM

That did it! Installed 8 and it ran. Then installed 9 and it ran but it also moved my module to the right place on the hard drive. Then launched 10 and everything was there.

 

I couldn't be happier! Now I need to watch some videos on how to use that new, beautiful interface.


Trinity Community Church

Lancaster, CA

http://www.TrinityChurchLancaster.org


#7 Ken Simpson

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Posted 03 March 2014 - 05:24 PM

and come to a seminar of course when it's convenient! We demonstrators love meeting our forum friends!


Regards
Ken
Lead Australian Accordance Demonstrator

Administrator, Accordance Exchange

Assistant Minister, Summer Hill Church






Also tagged with one or more of these keywords: Update, Mavericks, Accordance 10, Start up

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