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#1 Martin Zhang

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Posted 21 March 2014 - 05:07 PM

Hello,

 

When I highlight some words in the NIDOTTE, some times it is fine, sometimes the program crushes.

I don't know whether it is a bug or my computer has a problem.

 

Martin


Martin

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#2 Martin Zhang

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Posted 01 April 2014 - 04:01 PM

It seems nobody replies.
I've seen the pattern:
the first time I highlight the text, it was fine. Then if I try to highlight for the 2nd time. It crushes.

I use Acc. on Windows 7 Professional.

Martin

Accordance v.11

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Win7 Home Premium (Chinese)

Accordance tutorials in Chinese.


#3 Helen Brown

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Posted 01 April 2014 - 09:28 PM

Did you update to Accordance 10.4.1? If not, please do so and try again. You will find the App Update in the Utilities menu.


Helen Brown
OakTree Software

#4 Martin Zhang

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Posted 01 April 2014 - 10:00 PM

Thanks Helen.
Yes. I have updated to 10.4.1.
it's getting better. but if I keep trying (randomly select some words, highlight and clear, then select other words and repeat), after about 10-20 times, it crushes a again.
I had tried 5+ times, and every time it crushed after a few times. (I clear the highlight because I just want to try its stability. I don't want to highlight those words.)

Martin

Accordance v.11

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Win7 Home Premium (Chinese)

Accordance tutorials in Chinese.


#5 Helen Brown

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Posted 02 April 2014 - 08:50 AM

Our programmers will contact you if they want to see any crash logs or get other information. Thanks for the report.


Helen Brown
OakTree Software

#6 Ryan Mudge

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Posted 04 April 2014 - 09:14 AM

Hi Martin,

 

I apologize for the trouble you're having with your NIDOTTE. I've sent you an e-mail to see if we can set up a time to screenshare.

 

Ryan



#7 Helen Brown

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Posted 04 April 2014 - 08:18 PM

Martin: I suspect that the highlight file you are using is corrupted. I suggest that you create a new highlight file and see whether highlighting NIDOTTE still crashes Accordance.


Helen Brown
OakTree Software

#8 Martin Zhang

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Posted 04 April 2014 - 08:57 PM

Hi Helen,

Thanks!
Ryan has contacted me, and I have sent the highlight file to him. He probably had that suspection as well.
Interestinly, highlighting the another tool (commentary) had the same problem, but I didn't had problem with highlighting the Bible yet.
 

Martin: I suspect that the highlight file you are using is corrupted. I suggest that you create a new highlight file and see whether highlighting NIDOTTE still crashes Accordance.


Martin

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Accordance tutorials in Chinese.


#9 Orly Margolis

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Posted 07 April 2014 - 04:10 PM

Martin,

 

We found the problem and you will see the fix in the next release.

 

Thank you.


--Orly


#10 Martin Zhang

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Posted 07 April 2014 - 04:51 PM

Martin,
 
We found the problem and you will see the fix in the next release.
 
Thank you.


Great!
Thank you very much!

Martin

Accordance v.11

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Win7 Home Premium (Chinese)

Accordance tutorials in Chinese.


#11 luoar

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Posted 24 April 2014 - 04:58 AM

I have the same problem. 



#12 Ryan Mudge

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Posted 24 April 2014 - 08:30 AM

Hi Raoul,

 

As Orly mentioned above, this issue should be fixed in the next release.

 

Thank you for your patience!

 

Ryan






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