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Atlas module doesn't work

Atlas

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#1 Telemakos

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Posted 08 April 2014 - 08:43 AM

I recently upgraded my software to include the Atlas module. However, it is impossible to open it. When I try, it asks me where to find the "Colors" / "Vivid colors" / "Browns" / etc. / file. I have looked for it but it is impossible to locate it. If I open Library/Application support/Accordance/Atlas files, "Altitude data" and "Map data" are there, but the "backgrounds" folder is empty (see the attached file). Can you help me, please? Many thanks.

 

Accordance: version 10.4.1

mac: OS X 10.9.2

 

Attached Files



#2 Lorinda H. M. Hoover

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Posted 08 April 2014 - 09:57 AM

Accordance staff may have other suggestions, but while you wait one thing to try is to remove the various "colors" items from your library pane in Accordance, and then try using Easy Install again.

 

Lorinda


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Running Accordance on:
Mac 10.9 (Mavericks)
iOS 7 (iPad)
Windows Vista Home Premium

#3 Ryan Mudge

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Posted 08 April 2014 - 10:57 AM

Hi Federico,

 

One of our tech support reps has just responded to the e-mail you sent us. He has some helpful instructions for you. 

 

Ryan


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#4 Telemakos

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Posted 08 April 2014 - 11:41 AM

Thank you very much.

Your replies are of great help.

Thanks a lot!

 

 

Hi Federico,

 

One of our tech support reps has just responded to the e-mail you sent us. He has some helpful instructions for you. 

 

Ryan


Accordance staff may have other suggestions, but while you wait one thing to try is to remove the various "colors" items from your library pane in Accordance, and then try using Easy Install again.

 

Lorinda

Thank you very much.

Your reply is of great help.

Thanks a lot!



#5 Serpentium

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Posted 26 July 2014 - 07:44 AM

Hi Federico,

 

One of our tech support reps has just responded to the e-mail you sent us. He has some helpful instructions for you. 

 

Ryan

 

I have the same problem. Can you private email me to?







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