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Syncing Issue with Mac


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#1 Nathan Parker

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Posted 09 April 2014 - 04:21 PM

I'm trying to sync some User Tools and User Bibles downloaded from the Exchange onto my iOS App. I'm getting an error message saying cannot sync and contact support. I can take a screenshot of the actual error message if that'd help.

 

Thanks!


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Mallard Computer, Inc.


#2 Ryan Mudge

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Posted 10 April 2014 - 08:54 AM

Hi Nathan,

 

Yes, a screenshot would be great. Any visual aids are always helpful. :)

 

Ryan



#3 Nathan Parker

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Posted 12 April 2014 - 06:13 PM

Trying to attach the error message. How do you attach images here?

 

Thanks!


Nathan Parker

 

President/CEO

Mallard Computer, Inc.


#4 Dan Francis

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Posted 12 April 2014 - 06:55 PM

Click the more reply options next to the post option...

under attach files select choose file, select your screen shot,

then once it;s uploaded push add reply.

 

-dan

Attached Files



#5 Nathan Parker

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Posted 12 April 2014 - 08:07 PM

Got it. Here's my error message screenshot.

 

Thanks!


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Mallard Computer, Inc.


#6 Nathan Parker

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Posted 12 April 2014 - 08:10 PM

Forgot to attach it. Here it is!

 

Attached File  2014-04-12_1756.png   45.97KB   0 downloads


Nathan Parker

 

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#7 Ryan Mudge

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Posted 13 April 2014 - 08:32 AM

Hi Nathan, 

 

Thanks for the screenshot! Have you updated to the latest version of the Accordance app (1.7.3)? Also, are you on iOS 7.1? This error message was more common in older versions of the app and iOS. 

 

If you have updated, I would recommend syncing just your Bibles first. Then try and sync your user notes separately. 

 

Ryan 



#8 Nathan Parker

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Posted 14 April 2014 - 09:35 PM

I am on the latest iOS app and iOS 7.1. It's happening when I attempt to sync User Bibles. Does the iOS app support user Bibles?

Nathan Parker

 

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Mallard Computer, Inc.


#9 Scott Knapp

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Posted 14 April 2014 - 09:46 PM

Yes. Syncing of user bibles is supported.

#10 Ryan Mudge

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Posted Yesterday, 10:01 AM

Nathan,

 

Just to clarify, did your user notes sync over ok when you did them separately? If so, I would recommend syncing your User Bibles one by one. Hopefully, you can narrow down which file is causing the issue.

 

Ryan 



#11 Nathan Parker

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Posted Yesterday, 09:04 PM

I haven't tried syncing User Tools yet. I'll try that this week. User Notes I sync over Dropbox, so they're fine. It's just User Tools and User Bibles I need to bring over now.


Nathan Parker

 

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Mallard Computer, Inc.





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