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Syncing Issue with Mac


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#1 Nathan Parker

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Posted 09 April 2014 - 04:21 PM

I'm trying to sync some User Tools and User Bibles downloaded from the Exchange onto my iOS App. I'm getting an error message saying cannot sync and contact support. I can take a screenshot of the actual error message if that'd help.

 

Thanks!


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#2 Ryan Mudge

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Posted 10 April 2014 - 08:54 AM

Hi Nathan,

 

Yes, a screenshot would be great. Any visual aids are always helpful. :)

 

Ryan



#3 Nathan Parker

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Posted 12 April 2014 - 06:13 PM

Trying to attach the error message. How do you attach images here?

 

Thanks!


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#4 Dan Francis

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Posted 12 April 2014 - 06:55 PM

Click the more reply options next to the post option...

under attach files select choose file, select your screen shot,

then once it;s uploaded push add reply.

 

-dan

Attached Files



#5 Nathan Parker

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Posted 12 April 2014 - 08:07 PM

Got it. Here's my error message screenshot.

 

Thanks!


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#6 Nathan Parker

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Posted 12 April 2014 - 08:10 PM

Forgot to attach it. Here it is!

 

Attached File  2014-04-12_1756.png   45.97KB   0 downloads


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#7 Ryan Mudge

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Posted 13 April 2014 - 08:32 AM

Hi Nathan, 

 

Thanks for the screenshot! Have you updated to the latest version of the Accordance app (1.7.3)? Also, are you on iOS 7.1? This error message was more common in older versions of the app and iOS. 

 

If you have updated, I would recommend syncing just your Bibles first. Then try and sync your user notes separately. 

 

Ryan 



#8 Nathan Parker

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Posted 14 April 2014 - 09:35 PM

I am on the latest iOS app and iOS 7.1. It's happening when I attempt to sync User Bibles. Does the iOS app support user Bibles?

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#9 Scott Knapp

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Posted 14 April 2014 - 09:46 PM

Yes. Syncing of user bibles is supported.

#10 Ryan Mudge

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Posted 15 April 2014 - 10:01 AM

Nathan,

 

Just to clarify, did your user notes sync over ok when you did them separately? If so, I would recommend syncing your User Bibles one by one. Hopefully, you can narrow down which file is causing the issue.

 

Ryan 



#11 Nathan Parker

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Posted 15 April 2014 - 09:04 PM

I haven't tried syncing User Tools yet. I'll try that this week. User Notes I sync over Dropbox, so they're fine. It's just User Tools and User Bibles I need to bring over now.


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#12 Nathan Parker

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Posted 17 April 2014 - 07:42 PM

Hi there!

 

Did you want me to go ahead and sync my User Tools first, then try syncing each User Bible individually to see which one is the culprit?

 

Thanks!


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#13 Ryan Mudge

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Posted 18 April 2014 - 09:27 AM

Hi Nathan,

 

Yes, go ahead and do that and then let us know how it goes.

 

Ryan



#14 Nathan Parker

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Posted 26 April 2014 - 09:30 PM

I just realized I goofed on one thing. User Tools can't sync locally. They don't show up in the local sync list. :-) How do I sync those? Over Dropbox?

 

I guess now I just need to try syncing my User Bibles locally.

 

Thanks!


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#15 Mike Garrity

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Posted 27 April 2014 - 09:36 AM

Nathan,

 

When your Accordance is linked to dropbox it will sync your user notes, user tools, and highlights. When you try to sync with your mobile device, Accordance will not show the dropbox synced modules (user notes, user tools, and highlights) in the module selection dialog. This was done to prevent syncing loops when trying to sync the same modules to the same device (unnecessary updates).

 

 The only way to move user bibles to your device is to "Sync with your Mobile Device".

 

Sorry for the confusion,

Mike



#16 Nathan Parker

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Posted 29 April 2014 - 07:31 PM

Got the User Tools synced over Dropbox. Should I now proceed with syncing the User Bibles one by one until I find the culprit?

 

Also, is there a way to alphabetize books on the iOS device, or do you have to do it manually? All my User Tools are kind of sporadic. I'd like to one-tap Alphabetize them. :-)

 

Thanks!


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#17 Ryan Mudge

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Posted 30 April 2014 - 09:03 AM

Hi Nathan,

 

Yes, I would go ahead and sync the User Bible individually using 'Sync with Mobile Device'. The alphabetizing does have to be done manually. 

 

Ryan



#18 Nathan Parker

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Posted 01 June 2014 - 05:02 PM

Found out which modules are throwing the syncing error. All but two Portuguese Bibles are syncing. They're showing "unknown" on file size (see attached image).

 

I got these off the Exchange, so Ken might need to look into this.

 

Thanks!

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Edited by Nathan Parker, 01 June 2014 - 05:02 PM.

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