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update 10.4.1


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#1 A. Smith

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Posted 17 April 2014 - 01:29 PM

I just updated to 10.4.1 and nearly everything has quit working. None of my texts display correctly. The text only appears while I scroll (sometimes) or highlight (sometimes) or roll over and a tag will appear in the ID window. Other times, nothing shows up in the ID window. This is not particular to a certain text. It doesn't work with ANY text, regardless of language. My tools seem to be working fine. Also, the text itself is different. The sizing and shadows have changed. Maybe it's a different font, I haven't checked. Most importantly though, my texts don't work. I'm prepping Easter sermons and I can't use accordance!

 

FWIW, I've restarted accordance. Closed individual panes. Restarted the computer. Closed down every program but accordance in case it's a memory issue on my computer. I'm running a macbook with 10.9.2


Anthony Smith
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#2 Ryan Mudge

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Posted 17 April 2014 - 01:31 PM

Hi Anthony,

 

I would recommend re-downloading 10.4.1 over the top your current Accordance. Here's the link:

 

http://www.accordanc...tallers/#Acc-10

 

Let us know if this helps...

 

Ryan 



#3 A. Smith

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Posted 17 April 2014 - 01:38 PM

you know what? I just realized I forgot about content updates. I'm running that now and I'll see if that solves the problem first. I always forget about that. I wish they were automatic like program updates. 


Anthony Smith
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#4 A. Smith

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Posted 17 April 2014 - 01:45 PM

module updates didn't fix anything. On to redownload as suggested. 


Anthony Smith
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#5 A. Smith

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Posted 17 April 2014 - 01:51 PM

Alright, redownload and reinstall didn't work. 


Anthony Smith
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#6 Ryan Mudge

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Posted 17 April 2014 - 02:09 PM

Anthony,

 

It's interesting that the problem is different for your texts as opposed to your tools. 

 

I would recommend trying to open the individual files themselves. You can find them by going to your user library. (Go to the Finder, click on the "Go" menu while holding the OPTION key.)

 

Open the folder in this called "Application Support".

 

If the Accordance folder is not listed there, it will be in Finder/Computer/Mac HD/Library/Application Support/Accordance

 

Next, open the "Accordance" folder, and then in that, the "Modules" folder and then inside that the "Texts" folder. Try opening some of the texts there to see if they open properly. 

 

Ryan



#7 A. Smith

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Posted 17 April 2014 - 02:36 PM

Negative on that as well. They do not open properly that way either


Anthony Smith
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#8 Ryan Mudge

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Posted 17 April 2014 - 03:14 PM

Anthony,

 

Would you mind posting a screenshot or two when you try to open your texts? You can also e-mail them to me at rmudge@accordancebible.com if you need to.

 

Ryan 



#9 A. Smith

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Posted 17 April 2014 - 03:36 PM

This is exactly the same as in a workspace

Attached Files


Anthony Smith
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#10 Ryan Mudge

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Posted 17 April 2014 - 04:01 PM

Hi Anthony,

 

The next step would be to remove your Preferences in case they became corrupted. Your Accordance Preferences folder can be found in Finder/Go/Hidden User Library(Hold down option key to find)/Preferences/Accordance Preferences.

 

Make sure that Accordance is closed. Then take the Accordance Preferences folder and drag it to your desktop. Rename it and then download 10.4.1 again. 

 

Ryan



#11 A. Smith

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Posted 17 April 2014 - 06:54 PM

Alright. Did that. Opens fine and displays everything. But all my stuff is gone. Workspaces, notes, some texts, etc.


Anthony Smith
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#12 A. Smith

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Posted 17 April 2014 - 07:47 PM

Well, I was wrong. Even the texts are't displaying correctly. I've got to get something working. And now I've lost my notes (I've got back ups, but still...)


Anthony Smith
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#13 A. Smith

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Posted 17 April 2014 - 07:57 PM

This is weird. I'm posting as I find things. It seems all my non english texts are fine (greek, latin, spanish, german, hebrew, etc) but none of my english bibles are working. Also, it seems all my modules are there but none of my user created items (tools, notes, workspaces, etc). Of course, I can add them manually by opening them from the user files folder. However, my workspaces crash on me and will not add to the library.


Edited by A. Smith, 17 April 2014 - 08:03 PM.

Anthony Smith
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#14 Ryan Mudge

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Posted 18 April 2014 - 09:59 AM

Hi Anthony,

 

I understand that you called Tech Support and talked to Keith. Hopefully, he can get you up and running properly soon!

 

Ryan 



#15 A. Smith

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Posted 21 April 2014 - 07:31 PM

Yes, I did. Every thing is good now, mostly. Just restoring stuff. Thanks very much. 


Anthony Smith
Southwest Christian Church
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#16 Alistair

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Posted 21 April 2014 - 07:34 PM

So what went wrong?



#17 A. Smith

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Posted 21 April 2014 - 07:53 PM

I don't know. I uninstalled EVERYTHING and reinstalled fresh, re imported all my modules--including stuff from dvd's--and now it's working. But I've lost my prefs. I'm hesitant to revert to my saved copy for fear that something was corrupt. Also, I just found that my old workspaces--which I put A LOT of time into--are still having the problem. So I'm rebuilding them one at a time. That's going to be a long process. I don't know what it was. I tried to get ahold of Keith today as he called me again on Friday and said he had an idea. But I didn't get ahold of him. I'll try again tomorrow.


Anthony Smith
Southwest Christian Church
Ocala, Florida




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