Jump to content


Photo

Consistent crash when searching library


  • Please log in to reply
10 replies to this topic

#1 Graham Buck

Graham Buck

    Silver

  • Accordance
  • 124 posts
  • Gender:Male
  • Location:God's Country (New England)
  • Accordance Version:10.x

Posted 06 May 2014 - 08:04 AM

I'm not sure what caused this to start happening, but I am now having a consistent crash when searching my library. I'll open the library and upon typing the first key Accordance will crash. This will happen whether the library is open as a sidebar or popover.

 

See this screen capture.


Graham Buck
Content Development [Ninja]

OakTree Software


#2 Joel Brown

Joel Brown

    Administrator

  • Admin
  • 2,516 posts
  • Gender:Male
  • Location:Houston, TX
  • Accordance Version:10.x

Posted 06 May 2014 - 08:51 AM

Graham, likely you need to rebuild your Library Cache, however can you send me the file via e-mail before you trash it?


Joel Brown

By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor

#3 Graham Buck

Graham Buck

    Silver

  • Accordance
  • 124 posts
  • Gender:Male
  • Location:God's Country (New England)
  • Accordance Version:10.x

Posted 06 May 2014 - 08:58 AM

I've rebuilt the Search All cache before but not the Library cache. How do I go about doing that?


Graham Buck
Content Development [Ninja]

OakTree Software


#4 Graham Buck

Graham Buck

    Silver

  • Accordance
  • 124 posts
  • Gender:Male
  • Location:God's Country (New England)
  • Accordance Version:10.x

Posted 06 May 2014 - 09:04 AM

Nevermind. Found it. And emailed to you.

 

Having removed it and restarted the program, I'm still getting the crash. Ought I have done more?


Graham Buck
Content Development [Ninja]

OakTree Software


#5 G Springer

G Springer

    Bronze

  • Active Members
  • PipPip
  • 61 posts
  • Gender:Male
  • Location:DuPont, WA
  • Interests:Administrator, Student Services, and Instructor at TorahResource Institute
    OS--Maverick and Windows (XP, 7, 8.1)
  • Accordance Version:10.x

Posted 06 May 2014 - 04:58 PM

I'm having the same problem here.



#6 Ken Simpson

Ken Simpson

    Platinum

  • Accordance
  • 1,330 posts
  • Gender:Male
  • Location:Sydney, Australia
  • Interests:Astronomy
    Archaeology
    Physics
    Hebrew and Greek
    Papyrology
    Surgeon
  • Accordance Version:10.x

Posted 06 May 2014 - 06:14 PM

I was having the problem and reported it, but it just fixed itself. I rebuilt the cache and it made no difference. Nonetheless, all is working fine now..


Edited by Ken Simpson, 06 May 2014 - 07:32 PM.

Regards
Ken
Australian Accordance Demonstrator

Administrator, Accordance Exchange

Assistant Minister, Summer Hill Church


#7 Julie Palmer

Julie Palmer

    Bronze

  • Accordance
  • 96 posts
  • Gender:Female
  • Interests:Camping, Hiking, Canoeing, Geocaching
  • Accordance Version:10.x

Posted 06 May 2014 - 07:28 PM

I have had another user report the same issue.



#8 Ken Simpson

Ken Simpson

    Platinum

  • Accordance
  • 1,330 posts
  • Gender:Male
  • Location:Sydney, Australia
  • Interests:Astronomy
    Archaeology
    Physics
    Hebrew and Greek
    Papyrology
    Surgeon
  • Accordance Version:10.x

Posted 06 May 2014 - 07:32 PM

My other report was here


Regards
Ken
Australian Accordance Demonstrator

Administrator, Accordance Exchange

Assistant Minister, Summer Hill Church


#9 Helen Brown

Helen Brown

    Mithril

  • Admin
  • 8,029 posts
  • Gender:Female
  • Location:heart in Israel
  • Accordance Version:10.x

Posted 07 May 2014 - 02:17 AM

We have found and fixed the bug in searching the Library. It occurs after new modules are added. We'll release an update for the significant bug very soon.


Helen Brown
OakTree Software

#10 Joel Brown

Joel Brown

    Administrator

  • Admin
  • 2,516 posts
  • Gender:Male
  • Location:Houston, TX
  • Accordance Version:10.x

Posted 07 May 2014 - 08:27 AM

10.4.2.1 is now posted that fixes this crash.


Joel Brown

By day: Consultant for Oaktree
By night: Freelance Trombonist and Private Instructor

#11 Julie Falling

Julie Falling

    Platinum

  • Active Members
  • PipPipPipPipPip
  • 1,134 posts
  • Gender:Female
  • Location:Tennessee
  • Interests:Numerous!
  • Accordance Version:10.x

Posted 07 May 2014 - 09:54 AM

That was fast, Joel.  Thanks!


Julia Falling

 

Accordance 10

MacBook Air Mavericks

Mac mini Mavericks

iPad Air iOS 7

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users