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takes long for the program to close


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#1 antxon

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Posted 21 May 2014 - 02:55 AM

[Acc 10.4.2.2, W 8.1, HP Pavilion g6-2306el ]

 

Hello,

 

I don't know what's going on, but when I close Accordance while connected to an Internet connection with a password authenticated proxy, the program takes more than 40 seconds to close. When the network cable is disconnected, the program closes quickly (as usual).

 

--anthony



#2 Ryan Mudge

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Posted 21 May 2014 - 10:16 AM

Hi Anthony,

 

We haven't heard of anyone else having this same issue. Do your other applications experience the same issue or only Accordance?

 

Ryan



#3 antxon

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Posted 21 May 2014 - 10:45 AM

Hi Ryan,

 

As far as I can tell, the other programs were behaving normally. I'll try and check the next time I'm back in the university library; maybe the 'panacea' of restarting the computer could fix this.

 

Thanks,

--anthony



#4 Scott M

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Posted 21 May 2014 - 03:45 PM

Also, if you could check your C:\ProgramData\Accordance\Logs to see if you are generating any exception / error reports. If so, we can see about getting those emailed to me.



#5 antxon

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Posted 22 May 2014 - 02:13 AM

Hi Scott,

 

I checked the Log for that day, and the only error message was this one, at the end of the file:

 

ErrorReporting, InternetConnect -- dwError :: 12007
    OS:6.2 Windows 8 or Server 2012
    Memory load (MB): 34% Physical: 8084 Avail: 5307
    Free disk user (MB): 353505 All free: 353505
    Accordance Version 10.4.2.2
 
I hope this helps.


#6 Scott M

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Posted 23 May 2014 - 03:14 PM

Thanks. The Windows error itself isn't too helpful: "Cannot enumerate a noncontainer." at least for me.

 

I'll look into it further, but that error was on an attempt to FTP a crashreport. So I'll need to consult with some folk on where to go from here.



#7 antxon

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Posted 24 May 2014 - 03:22 AM

Hi Scott,

 

Ok. But I think the FTP might have something to do with it. With the internet connection in the library, I don't think FTP is allowed. For Accordance, at least: from the program, the "check program update" works, since it just checks an XML file for a new program installer, and uses a download via direct link. But problems begin to surface with Easy Install or Content Update, where the only thing it could do is to validate my user login information, but could not check for new modules nor download them. 






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