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Illustrated Atlas of Jerusalem IOS BUG and DOWNLOAD PROBLEMS


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#1 Gordon

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Posted 07 July 2014 - 08:26 PM

I had a problem installing the version update of  the Illustrated Atlas of Jerusalem C-Jerus Illus Atlas) to my Ipad IOS.  I tried numerous times to update with no success. So i decided to delete the module and then redownload it.  Now I find that even though the module appears in my Easy Install list on the Ipad, I cannot install it at all! It looks like it is downloading but in the end it does not download! (I have plenty of space on my Ipad so that's not a problem)  It keeps reappearing on my Easy Install List without installing.

I had no problem updating the module on my accordance for windows (latest version).

 


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#2 Dan Francis

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Posted 07 July 2014 - 09:30 PM

The same thing has happened with  "Introduction to the New Testament" Carson and Moo.

 

-Dan



#3 Dan Francis

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Posted 07 July 2014 - 10:44 PM

They can also add St. Patrick of Ireland.

 

-dan



#4 Ken Simpson

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Posted 08 July 2014 - 07:05 AM

I have had the same issue with Carson and Moo. I had to delete it and reinstall, but even that didn't work. I had to restart to reinstall the item.


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Ken
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#5 Gordon

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Posted 08 July 2014 - 07:09 AM

Ken,

What did you "restart"??


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#6 JeffCheadle

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Posted 08 July 2014 - 12:04 PM

I had the same problem with the aforementioned modules. I kept trying to reinstall them and eventually met with success. The successful install seemed arbitrary. 



#7 Scott Knapp

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Posted 08 July 2014 - 12:57 PM

Sounds like a server side issue.
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#8 Gordon

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Posted 08 July 2014 - 01:36 PM

I have tried the download  many times but have had no success re- downloading the Ilustrated Atlas of Jerusalem to my Ipad.


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#9 Ken Simpson

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Posted 08 July 2014 - 03:57 PM

I restarted the whole iPad. i.e. Power cycled. Sorry, should have been clearer.


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Ken
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#10 Gordon

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Posted 08 July 2014 - 04:08 PM

Restart didn't help


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#11 Gordon

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Posted 09 July 2014 - 06:51 AM

Is anyone on the Accordance technical staff aware of this problem?


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#12 Gordon

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Posted 10 July 2014 - 04:07 AM

Yesterday, I spent a long time online with the Ryan from "online chat" to to try to resolve the download problem I was having. He was most gracious and helpful and patient. We tried many things to resolve the problem but in the end the module would not download to my Ipad.  He had no problem downloading it to his ipad but I was not successful.  So now the Illustrated Atlas of Jerusalem module continues to sit on my Easy Install menu resisting every attempt to download it to my Ipad.

Again, many thanks to Ryan for his efforts.


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃


#13 JonathanHuber

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Posted 10 July 2014 - 07:03 AM

I had this problem with a different module and finally resolved it by installing the update on my Mac and then syncing from my Mac to my phone. You might try that.

#14 Gordon

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Posted 10 July 2014 - 07:53 AM

Jonathan,

Thanks but I am on a windows pc not mac and sync isn't available with windows. 


‏ כִּ֤י לֶ֣קַח ט֭וֹב נָתַ֣תִּי לָכֶ֑ם תּֽ֝וֹרָתִ֗י אַֽל־תַּעֲזֹֽבוּ׃





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