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JBL update does not install


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#1 HansK

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Posted 09 July 2014 - 09:18 AM

I noticed that the recent update to 1.3 does not install on my MBP.

Is something wrong here on the server?

 

Hans



#2 Tony Lawrence

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Posted 09 July 2014 - 09:23 AM

I had the same issue. Support suggested that I delete the TJL and reinstall. That worked with no problem.


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#3 HansK

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Posted 09 July 2014 - 09:39 AM

Hello Tony,

 

The JBL is a separate module, the TJL is a directory (Journals) on my Mac with separate modules.

When I delete the directory, nothing happens.

When I delete JBL, I see some updates of TJL modules.....

 

Do I need to delete JBL in the Library?


Edited by HansK, 09 July 2014 - 09:41 AM.


#4 HansK

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Posted 09 July 2014 - 10:00 AM

I have successfully updated JBL after deleting it in the Library.

Now I see some TLJ modules that are paid upgrades.

I believe however these are updates to modules I already own.

Please advice.

See attachment.

Attached Files



#5 HansK

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Posted 09 July 2014 - 10:07 AM

I deleted the TLJ modules shown and reinstalled these.

Works fine now.



#6 Helen Brown

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Posted 09 July 2014 - 01:45 PM

We are updating the note that you will see on the paid upgrade to some TJL modules.


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#7 HansK

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Posted 13 July 2014 - 01:54 AM

After the last update, I have 3 TLJ's that are shown as paid updates. I followed the instructions, deleted these from the library. But after that the same 3 TLJ's keep showing up in Updates.



#8 Julie Palmer

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Posted 13 July 2014 - 07:41 AM

HansK, the product files have been replaced on the server. You should now be able to grab the correct files through Easy Install.



#9 HansK

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Posted 13 July 2014 - 09:33 AM

Thank you Julie, that worked!






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