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Internet Connection Timeout for Easy Install & Updates


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#1 Brent Lawrence

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Posted 21 July 2014 - 06:35 PM

I just started getting an "Active Internet Connection not found" issue trying to use both Easy Install and Updates on my Mac and iPad. Our internet connection is working properly. Is this a server issue?


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#2 Joe Weaks

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Posted 21 July 2014 - 10:03 PM

I was getting that a few days ago, and gave up. Works now.


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#3 Joel Brown

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Posted 21 July 2014 - 11:07 PM

Be sure your desktop app has been updated to 10.4.3.2 to prevent any server issues.

 

The iOS app hasn't been updated with the new server code, so if you do many updates it may cause an issue.  Any server issues can be resolved by waiting a few hours and trying again, with the updated code.


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#4 jmarkt

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Posted 22 July 2014 - 09:19 AM

I have 10.4.3, and select "Check for content upgrades".  I get "Internet connection timed out - process cancelled" after about 20 seconds??  I'm getting a similar response when updating program on iPhone.  Is the server down this morning?



#5 jmarkt

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Posted 22 July 2014 - 10:14 AM

Now working (40 minutes later)???



#6 jmarkt

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Posted 22 July 2014 - 10:19 AM

Now NOT working again...after updating two modules???



#7 Joel Brown

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Posted 22 July 2014 - 10:35 AM

Jmarkt, the latest and needed update is 10.4.3.2, not 10.4.3.
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#8 jmarkt

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Posted 22 July 2014 - 11:04 AM

Thanks, Joel.  When I attempt to update the App, the error window says "Update Error!  An error occurred in retrieving update information.  Please try again later."



#9 jabenroth

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Posted 22 July 2014 - 12:06 PM

I did the app upgrate this morning to 4.3.2 and after doing the upgrade, I went to do a content update and I get a interent connection issue. It does the same thing when it looks for app upgrades.


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#10 Helen Brown

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Posted 22 July 2014 - 03:42 PM

If you had attempted to download updates before the upgrade, you may be blocked for a short time. Please try again later. Sorry for the hassles!


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#11 jmarkt

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Posted 22 July 2014 - 04:04 PM

This afternoon, it totally worked as intended!  Thanks for the heads up, Helen.



#12 mscargill

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Posted 22 July 2014 - 05:29 PM

I started getting the same message on Sunday on my iPad 2 (but not Mac or Windows 8 laptop) but this then changed to the iPad stubbornly refusing to download updates. What now happens is that I click to download them and get the usual message to say they are downloading but then the updates disappear (and the message) and then they all re-appear not having downloaded at all.

 

I have just installed three updates on my Mac and Windows 8 with no problem but only two of them installed on the iPad and the third refuses to install and remains in the list of updates waiting to be installed, together with a bunch that first appeared as updates on Sunday but also refuse still to install.

 

When I contacted Accordance I was told that they were working to fix a bug with the iOS software - some conflict? - but worryingly that deleting the module to be updated and re-installing it afresh wasn't advised because some people then found they couldn't get their purchased module back at all! 

 

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#13 mscargill

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Posted 22 July 2014 - 05:34 PM

and yes, my Accordance app on my iPad 2 is up to date - 1.7.4 :( 



#14 Nathan Parker

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Posted 22 July 2014 - 06:41 PM

Has this issue been resolved or does an update for iPad need to be released first? I don't want to attempt to re-download any module updates until I get the all clear.


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#15 Abram K-J

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Posted 22 July 2014 - 06:55 PM

The fix for the OS app has not yet been released. I had an issue with this last night, too. I understand that the update is coming soon.

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#16 Nathan Parker

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Posted 22 July 2014 - 10:38 PM

OK great. Thanks for the info!


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