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Mounce Dictionary Locked - can't open my workspace!


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#1 justin4jesus

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Posted 30 July 2014 - 08:21 AM

Windows 8 PC

Accordance 10.4.3.2

 

When I open accordance, I'm presented with a file window asking for the location of the Mounce Greek Dictionary Text. I'm not sure where it is but when I attempt to open the Mounce Greek Dictionary.atool in he tools folder it tells me it's locked.

 

After that I get a blank screen and can't open my workspace. Where is the dictionary and why can't I open my workspace?

As it stands now I'm locked out.



#2 Dan Francis

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Posted 30 July 2014 - 11:37 AM

Are you saying when you navigate that location menu and select Mounce Greek Dictionary.atool in the tools folder it is telling you it is locked at that point? I apologize for asking for clarification but I am unsure if you are meaning from clicking on it or from navigating to it from the dialogue box.

 

-Dan



#3 Helen Brown

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Posted 30 July 2014 - 03:11 PM

It sounds as if you need to contact tech support. They can screenshare and figure out what is happening.


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#4 justin4jesus

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Posted 30 July 2014 - 09:53 PM

Thank you Helen, I will.

@ Dan - yes, that's precisely what's happening. I did notice today, by browsing to the file, that it is also 0mb in size. I think that might be related.



#5 Helen Brown

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Posted 31 July 2014 - 09:40 AM

OK, that's easy then. Delete it from the Library panel and then reinstall it.


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#6 justin4jesus

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Posted 01 August 2014 - 09:44 PM

Are you saying to delete Mounce resource from within Accordance and reinstall? Do I reinstall via the software update?

Thanks



#7 justin4jesus

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Posted 01 August 2014 - 09:56 PM

All I have is some basic pull-down menu options since my workspace and resources don't open. Library not available from the app. Forgive my ignorance but how do I delete a resource?



#8 justin4jesus

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Posted 01 August 2014 - 11:09 PM

Thanks Helen, I got it. I created a workspace, remove the resource and used easy install to update. Working perfectly now!


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