Jump to content


Photo

Timeline won't install in easy install

Timeline installation

  • Please log in to reply
3 replies to this topic

#1 bburrowes

bburrowes

    Member

  • Members
  • Pip
  • 2 posts

Posted 01 August 2014 - 06:38 PM

Hello,

 

I have Accordance 10.4.3.2 and just bought Timeline yesterday but it won't download or install.  I press the download button and it says that it has installed, but then loads the purchases again and Timeline reappears as not having been downloaded or installed.  I have checked my library and Timeline is not there.

 

Thanks, Brett

 

 



#2 Helen Brown

Helen Brown

    Mithril

  • Admin
  • 8,500 posts
  • Gender:Female
  • Location:heart in Israel
  • Accordance Version:11.x

Posted 02 August 2014 - 07:42 AM

You will not see the Timeline as a module, just click on the icon and it should open.


Helen Brown
OakTree Software

#3 bburrowes

bburrowes

    Member

  • Members
  • Pip
  • 2 posts

Posted 02 August 2014 - 09:26 AM

I clicked on the "New" icon and then Timeline, but it came back with a dialog box "Where is the file "Time data?", and I cannot find it anywhere.



#4 Helen Brown

Helen Brown

    Mithril

  • Admin
  • 8,500 posts
  • Gender:Female
  • Location:heart in Israel
  • Accordance Version:11.x

Posted 02 August 2014 - 12:05 PM

Hmm, you can try going into user/Library/Preferences/Accordance Preferences and removing Timeline and User Items (if you are on Mac), then see if after restarting Accordance it will install the Timeline. If not I suggest setting up a screenshare with our tech support people.


Helen Brown
OakTree Software




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users