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Hyperlinks don't work


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#1 Julie Palmer

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Posted 24 September 2014 - 10:30 PM

I'm posting an issue received from a user:

 

"I have a problem with the new ios update, Namely the hyperlinks for the NABRE module do not work.
They worked perfectly with the previous version, and they continue to work on the App, but not with the ios version. Thanks for your help! --Steve"



#2 Scott Knapp

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Posted 24 September 2014 - 11:37 PM

I'm not sure what is meant by hyperlinks. Assuming the user means bullets and footnotes, I just tried a few randomly and they work for me. Perhaps the user can provide some specific examples.

#3 Julie Palmer

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Posted 24 September 2014 - 11:54 PM

That is all the information I have. I have message you his email address in the event he is not monitoring the Forums.



#4 Julie Palmer

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Posted 25 September 2014 - 10:28 AM

Further info from the user:

 

"An example: in Eph 2:10 what I am referring to as a hyperlink is the little superscript “i” at the end of the verse. In this case it works fine – when I hold it I get the appropriate cross links. However, a few verses later in Eph 2:12 the hyperlinks “*” and “j” do not bring up anything for me. Rather when I hold it up pops the options “Copy/Highlight/Search/Amplify.” This reflects my problem in a nutshell - many of the link respond in this latter fashion."



#5 Scott Knapp

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Posted 25 September 2014 - 10:35 AM

OK. I can reproduce this. Likely something changed in the common source code that IAccord needs to adjust to.

#6 Abram K-J

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Posted 18 October 2014 - 07:06 PM

It's a different text, but I'm having the same issue, which is why I'm posting in this thread. Right around Jonah 3 in the NET Bible, the first few footnotes in that chapter properly show pop-ups, but at about footnote #6 or so, I get the Copy/Highlight/etc. options. It makes no difference whether I short tap or long tap the footnote number.

 

Scott or anyone on the iOS team--please let me know if you want more details or a screenshot. iOS and iAccord are both up-to-date release versions, iPad mini.


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#7 Abram K-J

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Posted 19 October 2014 - 02:20 PM

Got back to a device with screenshots. Here in Jonah 3 the notes start "working" when tapped, but 1-5 don't. My other iPad screenshot of fn 5 was "too large to upload."

Attached Files


Abram K-J
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#8 Scott Knapp

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Posted 19 October 2014 - 02:30 PM

Thanks.  It's a known issue that needs to be addressed by the desktop app team since it is occurring due to some code we're using from the desktop app code base.  It was introduced when we switch the mobile app from using desktop app code based on the 10.3.x releases to desktop app code based on the 10.4.x releases.

 

Unfortunately the desktop app team is otherwise occupied at the moment.  :^)



#9 Abram K-J

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Posted 19 October 2014 - 02:34 PM

Okay--thanks for the explanation and update.
Abram K-J
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