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Accordance has been unable to verify its status online...


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#1 pastorpaul94

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Posted 22 November 2014 - 02:57 PM

When I attempt to launch Accordance, I get the message "Accordance has been unable to verify its status online for over 7 days. The program is now disabled until you are able to validate online" and then it crashes.

 

I do not remember a time when I was offline in the last 7 days. Safari and all other programs that require online access have been and are currently not experiencing any issues.  

 

I am running Yosemite 10.10.1 on an iMac, Mid-2011. I tried validating the proxy settings and re-installing Accordance 11 to no avail. I also checked my account online and have not seen any problems I can identify. 

 

Any ideas on what the program is looking for and how to overcome this? I cannot use the program at this time. 

 

Thanks! 



#2 Ken Simpson

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Posted 22 November 2014 - 03:35 PM

Hi Paul, at the risk of making some unwarranted assumptions, I think the issue is in the proxy settings. They need to be unchecked, not just “validated"

 

Please see Helen’s post here for detailed instructions.


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Ken
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#3 pastorpaul94

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Posted 22 November 2014 - 03:39 PM

Thanks for responding, Ken. When I say "validated" I mean that I checked to make sure the proxy settings were correct. Auto Proxy and Automatic Proxy are unchecked and Use Passive FTP is checked. 


Edited by pastorpaul94, 22 November 2014 - 03:39 PM.


#4 Ken Simpson

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Posted 22 November 2014 - 04:07 PM

OK, virus checkers? Little Snitch or Hands-off?

 

All of them have been known to cause issues.


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Ken
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#5 Ken Simpson

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Posted 22 November 2014 - 10:16 PM

Have you tried the hint found here?


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#6 Helen Brown

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Posted Yesterday, 12:41 AM

Paul:

 

The issue is simply that your Accordance status was set by the office to be temporary which requires an on-line log-in at least once a week. This happens behind the scenes as long as you did let Accordance save the login info. Unfortunately there is a bug which does not allow you simply to log in and remedy that status. The bug is fixed for 10.0.3, and a beta version is now available from our support staff that you can use if you are currently locked out.

 

We apologize for the inconvenience and hassle.


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Helen Brown
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#7 Ken Simpson

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Posted Yesterday, 03:19 PM

. The bug is fixed for 10.0.3, and a beta version is now available from our support staff that you can use if you are currently locked out.

 

 

 

I presume Helen means 11.0.3, not 10.0.3... :)


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Regards
Ken
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Assistant Minister, Summer Hill Church


#8 Ken Simpson

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Posted Yesterday, 04:12 PM

And remember that the PTB are all busily beavering away at ETS/SBL - well SBL now. When they finish there they will start the advertising about whatever sales there may be for BF/CM. (I have absolutely no insider knowledge on this.)


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Ken
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#9 pastorpaul94

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Posted Yesterday, 09:06 PM

Thanks, Mithril, at least I know what the issue is now. I submitted a tech help request and will wait to hear from them and then ask for the beta and why my account would have been marked temporary. :-( 






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