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printing is not working


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#1 Bryan

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Posted 09 April 2008 - 12:04 PM

I installed Accordance 7.4.2 yesterday on my Mac running 10.4.11 Tiger. When I attempt to print anything, I get the print dialog asking for the Printer settings. However, choosing Print or Print Preview causes nothing to happen. The Print dialog goes away but the "processing page" progress bar never appears and no printing happens. Choosing "Print to PDF" gives me a dialog box asking for a location and file name, but after that gives the same result: no printing.

I have rebooted the computer, and printing works fine in all of my other programs. Do you have any suggestions?

Thanks!
Bryan Bibb
Associate Professor of Hebrew Bible
Furman University
Greenville, SC

#2 Helen Brown

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Posted 10 April 2008 - 08:11 AM

I guess nobody replied because nobody has an answer for you. I wonder what printer is set in the Accordance print dialog? Maybe you need to reset that.
Helen Brown
OakTree Software

#3 Bryan

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Posted 11 April 2008 - 10:29 AM

I guess nobody replied because nobody has an answer for you. I wonder what printer is set in the Accordance print dialog? Maybe you need to reset that.


I get the same thing no matter what I try. Hm, I guess I'll try reinstalling the program.
Bryan Bibb
Associate Professor of Hebrew Bible
Furman University
Greenville, SC

#4 Helen Brown

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Posted 11 April 2008 - 11:20 AM

Reinstalling is not going to make a difference. Please call the number for tech support (407-339-0266) and ask for me.
Helen Brown
OakTree Software




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