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Help Files in Accordance 8


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#1 Donald Stidwell

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Posted 26 May 2008 - 12:32 PM

The help files seem to be missing in Accordance 8 - when I select Help, only a blank Help screen comes up. I even reinstalled it to make sure, but it still comes up blank. Are the files missing from the installer for some reason?
“Porque no me avergüenzo del evangelio, porque es poder de Dios para salvación a todo aquel que cree; al judío primeramente, y también al griego” (Romanos 1:16 RVR60)

#2 Helen Brown

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Posted 26 May 2008 - 12:35 PM

We will look into it, but which version are you using, Universal or PPC?
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#3 Donald Stidwell

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Posted 26 May 2008 - 12:42 PM

We will look into it, but which version are you using, Universal or PPC?


Helen, I'm using the Universal version on a 1.83 Ghz Core 2 Duo Mac Mini.

Thanks.

Don
“Porque no me avergüenzo del evangelio, porque es poder de Dios para salvación a todo aquel que cree; al judío primeramente, y también al griego” (Romanos 1:16 RVR60)

#4 Helen Brown

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Posted 26 May 2008 - 12:45 PM

Yes, we found the problem, it affects the universal and the universal demo. It will take a few minutes to post new installers. I will let you know when we have done so.
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#5 Donald Stidwell

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Posted 26 May 2008 - 01:12 PM

Yes, we found the problem, it affects the universal and the universal demo. It will take a few minutes to post new installers. I will let you know when we have done so.


Fantastic - didn't expect y'all would move quite so quickly. Thanks a heap!
“Porque no me avergüenzo del evangelio, porque es poder de Dios para salvación a todo aquel que cree; al judío primeramente, y también al griego” (Romanos 1:16 RVR60)

#6 Helen Brown

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Posted 26 May 2008 - 01:45 PM

OK, new installers have been posted with Help files. You will need to delete a current version of 8.0 in order to get the Help, though. Sorry for the inconvenience.
Helen Brown
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#7 Justin Burt

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Posted 26 May 2008 - 02:16 PM

Looks great Helen! Everything (including Help Files) installed and are in working order. Thank you guys so much for taking your holiday to make us happy!
Justin Burt

#8 Donald Stidwell

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Posted 26 May 2008 - 02:29 PM

Looks great Helen! Everything (including Help Files) installed and are in working order. Thank you guys so much for taking your holiday to make us happy!


Agreed - everything is working now. I add my gratitude for you all taking the time to fix this on a holiday. Now that's support!! Kudos to all.
“Porque no me avergüenzo del evangelio, porque es poder de Dios para salvación a todo aquel que cree; al judío primeramente, y también al griego” (Romanos 1:16 RVR60)

#9 Simon Warren

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Posted 26 May 2008 - 03:48 PM

OK, new installers have been posted with Help files. You will need to delete a current version of 8.0 in order to get the Help, though. Sorry for the inconvenience.


As usual excellent support from the Accordance team - thank you.

When you say delete a current version of 8.0 does this mean I should delete the whole 'Accordance folder' and then reinstal everything from scratch?
Mac OS X 10.6.7, Accordance 9.3.2

#10 Donald Stidwell

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Posted 26 May 2008 - 03:58 PM

As usual excellent support from the Accordance team - thank you.

When you say delete a current version of 8.0 does this mean I should delete the whole 'Accordance folder' and then reinstal everything from scratch?


Simon, all I did was delete the Accordance file itself in the Accordance folder and then did a reinstall. You'll need to enter your serial number again but that's it.
“Porque no me avergüenzo del evangelio, porque es poder de Dios para salvación a todo aquel que cree; al judío primeramente, y también al griego” (Romanos 1:16 RVR60)

#11 Simon Warren

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Posted 27 May 2008 - 12:53 AM

Simon, all I did was delete the Accordance file itself in the Accordance folder and then did a reinstall. You'll need to enter your serial number again but that's it.


Thanks Donald - that worked and I now have help available.
Mac OS X 10.6.7, Accordance 9.3.2




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