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Crash During Merge


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#1 Justin Burt

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Posted 07 October 2008 - 10:27 AM

Whenever I try to merge any 2 User Tools, Accordance crashes. I have tried several different tools and it always crashes.
Justin Burt

#2 Helen Brown

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Posted 07 October 2008 - 12:35 PM

The feature worked for me. Try creating a blank tool and merging into that. I suspect that your (large) tools have corrupt portions.
Helen Brown
OakTree Software

#3 Justin Burt

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Posted 07 October 2008 - 01:13 PM

I just tried creating a blank tool and it is still crashing. I am merging two tools that are about 15 pages, in Word, each. These were both just created. No matter what User Tool I choose, it crashes.
Justin Burt

#4 Helen Brown

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Posted 08 October 2008 - 07:54 AM

Try removing or renaming the user/Library/Preferences/Accordance Preferences/User Tools, and then add back the ones you need and try the Merge again.
Helen Brown
OakTree Software

#5 Justin Burt

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Posted 09 October 2008 - 08:00 AM

Ok, deleted that file, same thing. It starts to merge the files and 2 seconds into it, everything shuts down. I tried creating a new User Tool and merging it with one of my old ones again, same thing as well.
Justin Burt




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