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#1 sacha zemp

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Posted 28 December 2008 - 06:15 AM

Hello

A friend of mine wanted to buy me a gift certificate. But he refrained because it would add a 15$ shipping charge. I do not understand this. Why a shipping charge? Would a gift certificate not be anything else than a coupon code? Why shipping? Could it not be sent electronically?

Is there a way to skip the shipping charges and to send the coupon electronically?

Thanks for a reply.

Regards
Sacha Zemp

#2 Helen Brown

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Posted 28 December 2008 - 06:26 AM

Of course we do not need to charge shipping, just have him leave a note that he wants this delivered electronically. We are still working out the kinks in our new website.
Helen Brown
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#3 RogueMonk

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Posted 31 December 2008 - 07:57 PM

Of course we do not need to charge shipping, just have him leave a note that he wants this delivered electronically. We are still working out the kinks in our new website.

Sounds like its too late and you lost a sale. :mellow:

#4 Helen Brown

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Posted 31 December 2008 - 08:15 PM

It's hard to see how I could have replied any quicker than 11 minutes.
Helen Brown
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#5 sacha zemp

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Posted 01 January 2009 - 05:29 PM

No sale lost. I relayed the answer to my friend, and he is trying again.
The answer was really quick.
Thanks a lot Helen.

Sacha

#6 RogueMonk

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Posted 08 January 2009 - 06:45 PM

I guess you regained a sale.




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