I sold my copy of [unnamed bible software] after an email exchange with a cust. svc. supervisor who told me that it was no problem - call her or any member of her team. I called today - and after a 30 minute wait on hold got a guy who told me "there is a freeze on transfers of base products..." until he saw the email and then put me on hold for another 5-10 minutes only to tell me to leave a message on voice mail for a supervisor (apparently they are all out on vacation and there are only 2 people in the co. that can help me). Did I mention how discourteous and unhelpful this guy was? Compare that to Accordance - I had a couple modules I needed desperately and Helen (while on vacation) had it nailed down within minutes.
Edited by ryangeer, 02 January 2010 - 01:34 PM.