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Error downloading Photoguide


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#1 arne

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Posted 08 January 2011 - 09:42 AM

Hello,

when I try downloading the photoguide via easy install I get an error message after a while and the download stops. Does anyone else have that problem and is there a solution?

I am using an iPhone 4 latest IOS and accordance 1.0.1

Thanks for your help!
Arne

#2 Kit

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Posted 08 January 2011 - 11:05 AM

Hello,

when I try downloading the photoguide via easy install I get an error message after a while and the download stops. Does anyone else have that problem and is there a solution?

I am using an iPhone 4 latest IOS and accordance 1.0.1

Thanks for your help!
Arne


Yes I get the exactly same error message.
Kit

#3 Helen Brown

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Posted 08 January 2011 - 11:32 AM

As I said yesterday on another post, it's a huge file and currently we cannot resume the download if there is any interruption. We'll have that capability soon, as well as to sync it from the Mac. Until then you probably don't have a stable enough connection to download it.
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#4 Fr. Rusty Matheny

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Posted 08 January 2011 - 12:26 PM

As I said yesterday on another post, it's a huge file and currently we cannot resume the download if there is any interruption. We'll have that capability soon, as well as to sync it from the Mac. Until then you probably don't have a stable enough connection to download it.



Dear Helen: Not sure it's that simple, I have an extremely fast connection at Home and Office, it still took over an hour to download the update, to my Mac.
Same size file usually takes just a few min.

Perhaps servers are still pretty well crowded with all the new activity?

Hope this helps,

Rusty+

Edited by Fr. Rusty Matheny, 08 January 2011 - 12:28 PM.


#5 Helen Brown

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Posted 08 January 2011 - 12:46 PM

We successfully downloaded it twice on a not too great connection, so I am sure the file and server are OK.
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#6 Scott Knapp

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Posted 08 January 2011 - 04:25 PM

If you are seeing the "generic" Easy Install error alert then what is most likely happening is a server timeout or broken connection to the server during the download process. These networking issues are transitory and retrying the download at a later time is usually successful.

We obviously need a more informative information alert for these cases.

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#7 Ruben Gomez

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Posted 08 January 2011 - 05:21 PM

I don't get any error messages, but once the module has apparently finished downloading it is still listed under Easy Install (i. e., not installed on the iPad). Any idea what the cause might be?

#8 Andy Crim

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Posted 08 January 2011 - 05:52 PM

I don't get any error messages, but once the module has apparently finished downloading it is still listed under Easy Install (i. e., not installed on the iPad). Any idea what the cause might be?

Same here. I have had the same result 4 times with the iPad. I haven't tried the iPhone. I checked our bandwidth speed - 10.8 Mbps. I noticed the 50 MB upgrade download seemed to take an extraordinarily long time to download to my Mac yesterday, but chalked it up to server overload.

On another note, I have downloaded the ZIBBCNT to my iPhone, but ZIBBCOT does not show up as an available download. I have downloaded both of them to my iPad.

#9 Helen Brown

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Posted 08 January 2011 - 07:30 PM

ZIBBCOT was removed from Easy Install as it is such a large file, again until the issues are fixed.
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#10 arne

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Posted 09 January 2011 - 07:05 AM

Ok, thanks for the information...I tried it a few times more and I am giving up now. The internetconnection that I have is usually very fast (10mbit) and stable. May be it is because the server is in the states and I am in Germany.

The error looks pretty much like what you said Scott. I checked the used bandwidth and it is nowhere close the 500mb of the Photoguide.

I am looking forward to a fix.
Thanks for your help
Arne

Edited by arne, 09 January 2011 - 07:06 AM.


#11 Fr. Rusty Matheny

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Posted 10 January 2011 - 12:50 PM

Ok, thanks for the information...I tried it a few times more and I am giving up now. The internetconnection that I have is usually very fast (10mbit) and stable. May be it is because the server is in the states and I am in Germany.

The error looks pretty much like what you said Scott. I checked the used bandwidth and it is nowhere close the 500mb of the Photoguide.

I am looking forward to a fix.
Thanks for your help
Arne


Down loads to my Iphone went slowly, but all worked.
Downloads to my Ipad however are not working.
Cannot download and install 500+ meg Photo guide, Early Church Fathers.

I have a fast, stable connection ( 10-12 Meg download, 500 meg upload ).
Get an error message each time.

Please advise "when you get to it" , this is not critical for me at this time.

Blessings All,

Rusty+

#12 Paul Meiklejohn

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Posted 11 January 2011 - 07:41 AM

I'm not sure if this is the same problem or a slightly different version of it. - I can successfully download Photoguide (in as much it downloads to my ipad without crashing). I can get the full text, but not the graphics, the graphic arrows don't appear to do anything.

Any suggestions, or should I just wait for wifi syncing?

Paul.
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#13 Helen Brown

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Posted 11 January 2011 - 12:19 PM

The pictures do work in version 3.5. I suggest you check the About the Text in the Library view. Perhaps the download of the updated module didn't complete and you are still looking at the older 3.0.
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#14 Ruben Gomez

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Posted 11 January 2011 - 02:00 PM

Don't ask me how, but I tried to download it today and got it installed on my iPad. Maybe the servers weren't as busy as last time I tried...

#15 Kit

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Posted 11 January 2011 - 02:52 PM

I really don't know what's wrong. I have tried to download 7 times and none of them succeed. There is no error message this time, but the module still displays in the list.

#16 Scott Knapp

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Posted 13 January 2011 - 12:33 PM

I really don't know what's wrong. I have tried to download 7 times and none of them succeed. There is no error message this time, but the module still displays in the list.

Are you putting Accordance in the background during the long download? We don't support background downloading at this point. So Accordance will cancel the download if it's placed in the background.

Scott.

#17 arne

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Posted 14 January 2011 - 09:43 AM

I don't know if I am getting closer to getting it installed. I observed that I get the error-message when I receive a push notification, so I deactivated them and switched off the network (except wlan)...now I don't get any error message but in the end that photoguide just appears again in the download list...maybe this helps someone...

Arne

#18 Scott Knapp

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Posted 14 January 2011 - 12:26 PM

I don't know if I am getting closer to getting it installed. I observed that I get the error-message when I receive a push notification, so I deactivated them and switched off the network (except wlan)...now I don't get any error message but in the end that photoguide just appears again in the download list...maybe this helps someone...

Arne

Arne,

Sorry you're still having so much trouble getting this downloaded. It is interesting that most of the issues with these large downloads have been with users outside of the US. I don't know why that would be the case.

I do just want to double check and make sure you have enough room on your iPhone for the file. I'm sure we don't report any errors if there is not enough room to download the archive and extract it for before trying to install it. When you sync with iTunes, how much available space do you have on your device?

Scott.

#19 arne

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Posted 14 January 2011 - 12:36 PM

Arne,

Sorry you're still having so much trouble getting this downloaded. It is interesting that most of the issues with these large downloads have been with users outside of the US. I don't know why that would be the case.

I do just want to double check and make sure you have enough room on your iPhone for the file. I'm sure we don't report any errors if there is not enough room to download the archive and extract it for before trying to install it. When you sync with iTunes, how much available space do you have on your device?

Scott.



Scott,

I have 1.32GB left on my device, I tried it with 2.5 also.

Arne




#20 Andy Crim

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Posted 14 January 2011 - 02:17 PM

Arne, I have the same problem. Plenty of space, but after repeated attempts never an error message, but always still listed as downloadable. No problems with any other downloads and several were over 100 MB.




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