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No help in 6.9.2/Intel


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#1 DavidDoyle

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Posted 13 February 2006 - 02:07 PM

I recently installed version 6.9.2 and the Atlas 2 upgrade. Since then I noticed that I can't access the help files. Neither mousing to the menu or using the keystrokes will do anything.

I also noticed the icons for both saved sessions and the accordance program have reset and aren't showing accordance icons.

I'm using an Intel iMac.

Suggestions,

David Doyle

#2 Helen Brown

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Posted 13 February 2006 - 05:26 PM

We have checked, and the Help works correctly with 6.9.2 on the MacIntel. I suggest you reinstall 6.9.2 and see if that does not correct the problem.
Helen Brown
OakTree Software

#3 DavidDoyle

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Posted 14 February 2006 - 12:25 PM

We have checked, and the Help works correctly with 6.9.2 on the MacIntel. I suggest you reinstall 6.9.2 and see if that does not correct the problem.

I reinstalled 6.9.2 with a fresh download - no change - help doesn't work
Also fixed permissions and ran the maintenance scripts in Onyx - no change.

Any other suggestions?

I might also add that the icon for Accordance doesn't show properly - it just shows the generic Apple "this is an application" icon. I don't know if it's linked or what.

Dave

#4 DavidDoyle

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Posted 15 February 2006 - 09:36 AM

Helen,

I deleted everything related to Accordance on my Intel iMac and copied the entire folder from my Powerbook. Help works fine now, and the icons show properly. I still don't know what happened, but I think something about the install didn't take.

Dave




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