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Sync problem: Error kAccordSyncDesktopDataEncodingErrorAction


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#1 Kerry Magruder

Kerry Magruder

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Posted 20 April 2011 - 05:47 PM

My sync attempts between iOS for iPhone 4 and Accordance 9.3.1 proceed smoothly through progress bars for all the texts, tools and notes, and then fail at the end with a dialog on the Mac stating: "Error kAccordSyncDesktopDataEncodingErrorAction" (screenshot attached). When I dismiss the error alert, nothing has been copied to my iPhone that wasn't there already through easy install. Any ideas what might be causing this?

MacBook Pro - OS X 10.6.7, 6 GB free, 2.33 GHz Intel Core 2 Duo, 17 in.
iPhone - iOS 4.3.1; 2 GB space free.
I had no trouble finding the iPhone in the "Sync with Mobile Device" dialog.

Many thanks!

#2 Scott Knapp

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Posted 20 April 2011 - 06:12 PM

My sync attempts between iOS for iPhone 4 and Accordance 9.3.1 proceed smoothly through progress bars for all the texts, tools and notes, and then fail at the end with a dialog on the Mac stating: "Error kAccordSyncDesktopDataEncodingErrorAction" (screenshot attached). When I dismiss the error alert, nothing has been copied to my iPhone that wasn't there already through easy install. Any ideas what might be causing this?

MacBook Pro - OS X 10.6.7, 6 GB free, 2.33 GHz Intel Core 2 Duo, 17 in.
iPhone - iOS 4.3.1; 2 GB space free.
I had no trouble finding the iPhone in the "Sync with Mobile Device" dialog.

Many thanks!

Are you trying to transfer more content than your 2GB of free space can handle? I think we're failing silently or in an unusual way when this happens. If you try to just sync one or two small modules does the sync succeed?

Scott.

#3 Kerry Magruder

Kerry Magruder

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Posted 20 April 2011 - 08:03 PM

Scott,

Probably so. It is working now, with just some modules selected, and I'll keep adding more incrementally and see if the error message recurs. Sorry to trouble you.

PEACE
Kerry

#4 Kerry Magruder

Kerry Magruder

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Posted 20 April 2011 - 09:00 PM

Scott,

Here's what happened: I had enough free space for the installation, so that's not what caused the error message.

It turned out to be caused by a corrupted file in Accordance on my Mac. Whenever I tried syncing one particular user notes file, then that sync operation failed and produced the error message. Any sync not including that file succeeded. Realizing this, I tried to open that user file in Accordance on my Mac and it was corrupted. So that was the cause.

All is well now, both on my Mac and iPhone.

PEACE
Kerry

#5 Scott Knapp

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Posted 20 April 2011 - 10:26 PM

Kerry,

Glad you were able to figure out your issue. Regardless we need to add an appropriate error message in lieu of showing our internal error constant.

Scott




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