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9.6 keeps requiring unlock code and crashes


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#1 Pastor Vassar

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Posted 04 June 2012 - 01:10 PM

I updated with 9.6. Upon initial use of it, it ask for my unlock code. After a few minutes it crashed. When I reopened it, it asked for unlock code again. Then it crashed. This is now the repeated cycle every single time. Anyone else having this issue? Any corrections?

#2 Joel Brown

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Posted 04 June 2012 - 02:00 PM

If you don't mind, I'd like to see this in person. I've sent you a private message with contact info.
Joel Brown

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By night: Freelance Trombonist and Private Instructor

#3 RANorem

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Posted 07 June 2012 - 12:38 PM

I don't have a problem with 9.6 asking for my unlock code, but 9.6 seems to crash unexpectedly much more than any previous iterations if Accordance 8 or 9. Even when switching from one text to another, or sometimes, just out of the blue, the system crashes.

#4 RANorem

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Posted 07 June 2012 - 12:40 PM

I don't have a problem with my unlock code, but generally, 9.6 seems much more susceptible to crashing than any previous iterations of Accordance 8 or 9. I think I had it crash 6 or 7 times yesterday within a period of about two hours. Can get quite frustrating.

#5 Helen Brown

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Posted 07 June 2012 - 01:17 PM

Can you see what triggers the crash each time? We cannot track them unless they are repeatable. The next update should help, but please report any sequence that crashes often, even if not always.
Helen Brown
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#6 RANorem

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Posted 08 June 2012 - 01:07 PM

There doesn't seem to be any particular sequence which causes the crashes. At times, it's just switching from one text to another, at other times, it's attempting to edit a user note, etc. Again yesterday, I had 3 crashes within half an hour, and non was repeatable.

#7 Tony Lawrence

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Posted 08 June 2012 - 01:42 PM

Can you see what triggers the crash each time? We cannot track them unless they are repeatable. The next update should help, but please report any sequence that crashes often, even if not always.


I too have had random crashes, and not the kind that invokes the crash reporter, it simply quit. However, I do know what I was doing when 3-4 crashes happened today. I had six panes open, 3 texts, 2 commentaries, and my user notes. I was typing in my user notes and moved the cursor to scroll the text and before I could get to the pane to scroll Accordance simply disappeared. I lost what I had typed since my last save. As far as the other crashes I cannot remember what I was doing.

Hope this helps...

Tony Lawrence
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#8 Helen Brown

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Posted 08 June 2012 - 11:25 PM

We have fixed a number of potential crashes for 9.6.2, so we hope that will help when it is released.
Helen Brown
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