3 replies to this topic

[Dan Wagner]

At one time, I think I had two user tool folders due to trying to transfer from one computer to another. Now I only see one folder, and I see everything in the menu listing that should be there, but when I click on a tool, I usually get a dialog box asking me where the tool is. It then displays the missing tool, highlighted in a list. When I click on it, everything is fine. I'm worried that my personal work is not located in the right place, and that I might accidentally lose it.

[Ken Simpson]

Hi Dan,
User Tools are usually in a ~/Documents/Accordance Files/User Tools

If it keeps asking for location, it is probably because a prefs file has been corrupted.

Try deleting ~/Library/Application Support/Accordance Preferences/General
(just that file - if you don't know how to find it because your Library is hidden. press CMD-G and then type in ~/Library/Application Support/Accordance Preferences/

then you'll see a few files, one of which is called "General". Trash that and restart Accordance and tell us how you went.

[Dan Wagner]

Ok, I deleted the file in preferences called "general" but that didn't work. I notice that the dialog box is looking for the user tools in "shared user tools" instead of in the user tools folder in the documents folder. When I went to the user tools folder in documents, all my user tools seem to be there, but they are also in the shared user tool folder. Hmmm.

[Helen Brown]

The files in Shared.. are from the migration of files from Accordance 8. Any user tool you open and save is in your documents. Do set up a screenshare with our tech support if you cannot resolve this by yourself.