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Updating user notes crashing


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#1 Ken Simpson

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Posted 03 August 2012 - 07:22 AM

Using Accordance 9.6.4, when I create a user note (CMD-U) and i type in a note, when I click "update", Accordance just silently quits. THis would be great to confirm/fix as I need the notes to be working for next Tuesday!

Thanks

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Ken
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Assistant Minister, Summer Hill Church


#2 Randy Cue

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Posted 03 August 2012 - 03:54 PM

Sorry to hear of your problem, Ken. I am not having that problem. User notes are working fine for me.

Soli Deo Gloria,
Randy

#3 Ken Simpson

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Posted 03 August 2012 - 08:09 PM

Strange.

FWIW


4/08/12 11:07:03.086 AM com.apple.launchd.peruser.501[140]: ([0x0-0x43b43b].com.OakTree.Accordance[8287]) Exited with code: 217

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Ken
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Assistant Minister, Summer Hill Church


#4 Helen Brown

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Posted 03 August 2012 - 11:09 PM

Have you tried with a new clean set of notes? If that works, you could merger your existing Notes file into it. Maybe it's corrupt, though Accordance is supposed to fix many such errors. If it is the file, please send it to us to look at.
Helen Brown
OakTree Software

#5 Ken Simpson

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Posted 03 August 2012 - 11:52 PM

Hi Helen,
yes I tried with a brand new notes file. Same result.
Permissions seem OK. The file is being created in ~/Documents/Accordance Files/User Notes
The new file is only 40 bytes long though. Which seems too small to me.
Interestingly, the Sample Notes file, that I originally tried to modify wasn't touched. The mod date is the same.
Accordance also isn't "seeing" the other notes files in the folder - only the Sample notes and the new notes file I created.
I'll poke around a bit more to see if I can work it out.
I rarely use notes myself, but I know I will have to demo them.

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Ken
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Administrator, Accordance Exchange

Assistant Minister, Summer Hill Church


#6 Ken Simpson

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Posted 03 August 2012 - 11:59 PM

OK - I have worked it out now.

Accordance really doesn't like using symlinks for its required folders.

As soon as I put my documents/Accordance folder off my symlinked drive and onto the main SSD, it worked just fine.

I don't really understand why Accordance is so fussy about this. Nearly everything else works just fine with symlinks...

Anyway, issue solved (at the moment!)

Thanks everyone.

Regards
Ken
Lead Australian Accordance Demonstrator

Administrator, Accordance Exchange

Assistant Minister, Summer Hill Church





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