54 replies to this topic

[Wes Allen]

I just had a crash trying to define a region layer in the atlas, and when I restarted the application window is pushed up under the finder bar. There seems to be no way to bring it back down...

[Wes Allen]

I just had a crash trying to define a region layer in the atlas, and when I restarted the application window is pushed up under the finder bar. There seems to be no way to bring it back down...

Never mind - I tiled my windows and it popped back down.

[Randy Cue]

I upgrade from version 9 Library Premier to version 10 Essentials. Easy install says I am missing Atlas 2.2 and BHS Latin Key. When I attempt to download, it downloads HMT-W4. That volume appears in my library as does BHS guide. The two missing modules are not in my library and they do not download. Every time I try to download the missing modules, it downloads HMT-W4 . Any help would be appreciated.

Soli Deo Gloria,
Randy

[Randy Cue]

Here is a screen shot of what I described above.

Hope somebody can help.

Soli Deo Gloria,
Randy
 Screen shot 2012-08-20 at 3.19.53 PM.png   85.45K   38 downloads

Edited by rcue, 20 August 2012 - 03:26 PM.

[Rick Bennett]

Here is a screen shot of what I described above.

Hope somebody can help.

Soli Deo Gloria,
Randy
 Screen shot 2012-08-20 at 3.19.53 PM.png   85.45K   38 downloads

It looks like a possible glitch on the database side, which Helen will have to check out. Hang in there until she responds; she and others will likely not sleep until every sales order and support request if fulfilled!

Never mind - I tiled my windows and it popped back down.

We noticed this late in beta testing (last night?) and reported it…I expect a fix is already in the works.

[Greg Terry]

Rick:

I am having the exact same issue with the Atlas and BHS Latin Key as Randy above.

[Randy Cue]

Rick:

I am having the exact same issue with the Atlas and BHS Latin Key as Randy above.

While it doesn't solve the problem, it is good to know i"m not alone. I'm confident the problem will be solve soon, but thanks Greg for being in the boat with me.

Soli Deo Gloria,
Randy

[Greg Terry]

No problem, Randy!

I'm sure this will get worked out. I have PLENTY of other new resources to try out tonight!

[Tony Lawrence]

I have found a new bug. When amplifying a word to the Mounce Dictionary, one can click on the list of translations below the definition and it will show all the usages of that word in that specific translation. It works correctly with the all the translations except the NKJV. (And yes I do have the NKJVS module). When clicking this one I get a dialog box that says, "The characters in this hyperlink are invalid or ambiguous."

Tony Lawrence

Edited by Tony Lawrence, 21 August 2012 - 08:15 AM.

[Rick Bennett]

I have found a new bug. When amplifying a word to the Mounce Dictionary, one can click on the list of translations below the definition and it will show all the usages of that word in that specific translation. It works correctly with the all the translations except the NKJV. (And yes I do have the NKJVS module). When clicking this one I get a dialog box that says, "The characters in this hyperlink are invalid or ambiguous."

Tony Lawrence

Can you provide a specific example?

[Tony Lawrence]

Can you provide a specific example?

When I triple-click on "circumspectly" in the NKJVS it amplifies to akribos. If I click the "9x" I get the results in GNT-T, when I click the translations below the definition it will take me to the tagged edition of each of those translations. However, when I click the NKJV it gives me the dialog box I previously mentioned. A screen shot of both are attached.

Attached Files

•  Screen Shot 2012-08-21 at 8.41.06 AM.png   652.07K   22 downloads
•  Screen Shot 2012-08-21 at 8.02.21 AM.png   86.87K   18 downloads

[Rick Bennett]

When I triple-click on "circumspectly" in the NKJVS it amplifies to akribos. If I click the "9x" I get the results in GNT-T, when I click the translations below the definition it will take me to the tagged edition of each of those translations. However, when I click the NKJV it gives me the dialog box I previously mentioned. A screen shot of both are attached.

What version of the dictionary are you using? I'm not getting that error here. But, I did find another item that needs to be edited: the two Strong's numbers need to be merged into one, and the texts updated to reflect this as well. And there shouldn't be a hyperlink on G199. There were other instances that had Strong's numbers listed like this and I corrected them.

However, I'm still not getting a bad hyperlink error. Please let me know if updating corrects this.

[Tony Lawrence]

What version of the dictionary are you using?

I am using version 3.0.

Feel free to do a screen share. My AIM ID is alawrence57.

[Rick Bennett]

Hmm, I'm stumped then. I looked at my source text and saw no reason why clicking on the NKJVS link in that entry would cause an error. But, I did update that entry and made sure the link was correct, and now it links to either G199 or G197 so you get all 9 hits. I'll include this in a future update (not sure when it will get pushed out - maybe a couple weeks or sooner if more issues are reported).

Thanks…

[cmcintos]

Every time I attempt to download I get download failed safari cannot download this file message? Downloading to iPad with latest software. Any ideas? Tried powering off and back.... Same result.

[Randy Cue]

It looks like a possible glitch on the database side, which Helen will have to check out. Hang in there until she responds; she and others will likely not sleep until every sales order and support request if fulfilled!



We noticed this late in beta testing (last night?) and reported it…I expect a fix is already in the works.

Update 10.0.1 did not fix this problem. Any idea when it will be addressed? Don't mean to seem impatient .

Soli Deo Gloria,
Randy

[Rick Bennett]

Update 10.0.1 did not fix this problem. Any idea when it will be addressed? Don't mean to seem impatient .

Soli Deo Gloria,
Randy

Can you clarify what the issue is? There are two items that seem to be alluded to in what you quoted.

[Greg Terry]

Rick:
I think he is referring to the inability to download through Easy Install the Atlas and BHS Latin Key. I am also having that issue. It appears to download a 5.1MB file that is probably supposed to be the BHS Latin Key. The identifier in the download progress bar window states something like "HMT-W4 . . .". At any rate, neither the BHS Latin key nor the Atlas actually download and show as being available in Easy Install even after repeated attempts.

I am sure everyone there is really busy and this will eventually get worked out.

[Randy Cue]

Rick:
I think he is referring to the inability to download through Easy Install the Atlas and BHS Latin Key. I am also having that issue. It appears to download a 5.1MB file that is probably supposed to be the BHS Latin Key. The identifier in the download progress bar window states something like "HMT-W4 . . .". At any rate, neither the BHS Latin key nor the Atlas actually download and show as being available in Easy Install even after repeated attempts.

I am sure everyone there is really busy and this will eventually get worked out.

That is correct.

Soli Deo Gloria,
Randy

[Rick Bennett]

That is correct.

Soli Deo Gloria,
Randy

Randy, can you try running Easy Install again to see if those items are now installing properly? Helen and Joel are working on this as I write.